Angela Santos
Toronto,Canada
Summary
- Experienced in logistics coordination, supply chain management with over 4 years of professional experience.
- CIFFA and CCLP (CITT-Certified Logistics Professional) certified, with a strong foundation in operational logistics.
- Proficient in SAP S/4HANA and Microsoft Office Suite (Excel, Word, Outlook), with demonstrated ability to handle electronic communication and reporting.
- Team-oriented with exceptional attention to detail and a strong commitment to delivering high-quality results.
- Strong attention to detail, excellent planning and organizational skills, and the ability to work under pressure in fast-paced environments.
- Excellent interpersonal and organizational skills Proactive and self-motivated
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Coordinator & Customer Care
Triangle Logistics Solutions Inc
01.2025 - Current
- Tracks orders and notifies customers of status or potential delays.
- Manages loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintains excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Implements systems and procedures for accurate data collection and reporting.
- Negotiates rates with 3PLs and customers to ensure mutual satisfaction and efficient operations.
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with staff and vendors.
Logistics Coordinator & CSR Team Leader
Business Porters Inc
05.2021 - 10.2024
- Negotiated rates with 3PLs and customers, ensuring that all agreements meet customer demands in a time-sensitive, fast-paced environment.
- Identified and addressed operational inefficiencies, monitored KPI's and implemented solutions to optimize internal processes.
- Managed the order-to-cash life cycle, overseeing order management, shipping/transportation, billing, and invoicing.
- Utilized various transportation management software to facilitate planning, scheduling, and billing activities.
- Monitored shipments from pick-up to delivery, ensuring accurate and timely communication with customers.
- Prepared and processed billing paperwork for a variety of invoicing processes, including following up on overdue invoices via email, phone, and TMS.
- Led meetings and engaged staff, promoting participation and collaboration across the team.
- Served as the liaison between internal departments and customers, facilitating smooth operational workflows and account management.
- Coordinated shipping and delivery requests, booked appointments, and prepared BOLs to ensure efficiency and customer satisfaction.
- Built and maintained long-term customer relationships by effectively communicating problems and solutions, ensuring high-quality results.
- Ensured all documentation required for border clearance was accurately received and processed.
- Provided exceptional customer service, promptly resolving carrier and customer issues, including OS&D claims.
- Trained new logistics coordinators and customer service representatives, monitoring their progress through performance appraisals.
Logistics Coordinator - Seasonal Position
Summerwood Products
05.2020 - 01.2021
- Scheduled and coordinated pickups and deliveries, ensuring timely and efficient transportation of goods.
- Assisted in monitoring production and installation schedules, providing support to ensure on-time completion of projects.
- Coordinated local deliveries and installations with customers, maintaining high levels of satisfaction.
- Participated in weekly meetings with production and technical managers, contributing to planning and problem-solving efforts.
- Managed service calls and coordinated with staff to address customer needs promptly.
- Supervised a team of 5 installers, overseeing daily operations and ensuring quality standards were met.
- Delivered excellent customer service, addressing inquiries and resolving issues effectively.
Education
Graduate Certificate - Supply Chain Management
Centennial College
Scarborough, ON04.2021
Graduate Certificate - International Business Management
Centennial College
Scarborough, ON08.2020
BBA - Business Management
Centro Universitário Jorge Amado
Salvador, BA12.2018
Skills
- SAP S/4HANA
- Expertise in Microsoft Office Suite
- Data analysis and KPI management
- Problem-solving and troubleshooting
- Strategic planning and forecasting
Certification
- CIFFA certified
- CCLP (CITT-Certified Logistics Professional)
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Logistics Coordinator & Customer Care
Triangle Logistics Solutions Inc
01.2025 - Current
Logistics Coordinator & CSR Team Leader
Business Porters Inc
05.2021 - 10.2024
Logistics Coordinator - Seasonal Position
Summerwood Products
05.2020 - 01.2021
Graduate Certificate - International Business Management
Centennial College
Graduate Certificate - Supply Chain Management
Centennial College
BBA - Business Management
Centro Universitário Jorge Amado
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