Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Angela Santos

Toronto,Canada

Summary

  • Experienced in logistics coordination, supply chain management with over 4 years of professional experience.
  • CIFFA and CCLP (CITT-Certified Logistics Professional) certified, with a strong foundation in operational logistics.
  • Proficient in SAP S/4HANA and Microsoft Office Suite (Excel, Word, Outlook), with demonstrated ability to handle electronic communication and reporting.
  • Team-oriented with exceptional attention to detail and a strong commitment to delivering high-quality results.
  • Strong attention to detail, excellent planning and organizational skills, and the ability to work under pressure in fast-paced environments.
  • Excellent interpersonal and organizational skills Proactive and self-motivated

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Coordinator & Customer Care

Triangle Logistics Solutions Inc
01.2025 - Current
  • Tracks orders and notifies customers of status or potential delays.
  • Manages loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintains excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Implements systems and procedures for accurate data collection and reporting.
  • Negotiates rates with 3PLs and customers to ensure mutual satisfaction and efficient operations.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Built and established relationships with staff and vendors.

Logistics Coordinator & CSR Team Leader

Business Porters Inc
05.2021 - 10.2024
  • Negotiated rates with 3PLs and customers, ensuring that all agreements meet customer demands in a time-sensitive, fast-paced environment.
  • Identified and addressed operational inefficiencies, monitored KPI's and implemented solutions to optimize internal processes.
  • Managed the order-to-cash life cycle, overseeing order management, shipping/transportation, billing, and invoicing.
  • Utilized various transportation management software to facilitate planning, scheduling, and billing activities.
  • Monitored shipments from pick-up to delivery, ensuring accurate and timely communication with customers.
  • Prepared and processed billing paperwork for a variety of invoicing processes, including following up on overdue invoices via email, phone, and TMS.
  • Led meetings and engaged staff, promoting participation and collaboration across the team.
  • Served as the liaison between internal departments and customers, facilitating smooth operational workflows and account management.
  • Coordinated shipping and delivery requests, booked appointments, and prepared BOLs to ensure efficiency and customer satisfaction.
  • Built and maintained long-term customer relationships by effectively communicating problems and solutions, ensuring high-quality results.
  • Ensured all documentation required for border clearance was accurately received and processed.
  • Provided exceptional customer service, promptly resolving carrier and customer issues, including OS&D claims.
  • Trained new logistics coordinators and customer service representatives, monitoring their progress through performance appraisals.

Logistics Coordinator - Seasonal Position

Summerwood Products
05.2020 - 01.2021
  • Scheduled and coordinated pickups and deliveries, ensuring timely and efficient transportation of goods.
  • Assisted in monitoring production and installation schedules, providing support to ensure on-time completion of projects.
  • Coordinated local deliveries and installations with customers, maintaining high levels of satisfaction.
  • Participated in weekly meetings with production and technical managers, contributing to planning and problem-solving efforts.
  • Managed service calls and coordinated with staff to address customer needs promptly.
  • Supervised a team of 5 installers, overseeing daily operations and ensuring quality standards were met.
  • Delivered excellent customer service, addressing inquiries and resolving issues effectively.

Education

Graduate Certificate - Supply Chain Management

Centennial College
Scarborough, ON
04.2021

Graduate Certificate - International Business Management

Centennial College
Scarborough, ON
08.2020

BBA - Business Management

Centro Universitário Jorge Amado
Salvador, BA
12.2018

Skills

  • SAP S/4HANA
  • Expertise in Microsoft Office Suite
  • Data analysis and KPI management
  • Problem-solving and troubleshooting
  • Strategic planning and forecasting

Certification

  • CIFFA certified
  • CCLP (CITT-Certified Logistics Professional)

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Logistics Coordinator & Customer Care

Triangle Logistics Solutions Inc
01.2025 - Current

Logistics Coordinator & CSR Team Leader

Business Porters Inc
05.2021 - 10.2024

Logistics Coordinator - Seasonal Position

Summerwood Products
05.2020 - 01.2021

Graduate Certificate - International Business Management

Centennial College

Graduate Certificate - Supply Chain Management

Centennial College

BBA - Business Management

Centro Universitário Jorge Amado
Angela Santos