Experienced in logistics coordination, supply chain management with over 4 years of professional experience.
CIFFA and CCLP (CITT-Certified Logistics Professional) certified, with a strong foundation in operational logistics.
Proficient in SAP S/4HANA and Microsoft Office Suite (Excel, Word, Outlook), with demonstrated ability to handle electronic communication and reporting.
Team-oriented with exceptional attention to detail and a strong commitment to delivering high-quality results.
Strong attention to detail, excellent planning and organizational skills, and the ability to work under pressure in fast-paced environments.
Excellent interpersonal and organizational skills Proactive and self-motivated
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Coordinator & Customer Care
Triangle Logistics Solutions Inc
01.2025 - Current
Tracks orders and notifies customers of status or potential delays.
Manages loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Maintains excellent working relationships with customers by efficiently responding to inquiries and complaints.
Implements systems and procedures for accurate data collection and reporting.
Negotiates rates with 3PLs and customers to ensure mutual satisfaction and efficient operations.
Analyzed customer requirements and provided customized logistics solutions.
Built and established relationships with staff and vendors.
Logistics Coordinator & CSR Team Leader
Business Porters Inc
05.2021 - 10.2024
Negotiated rates with 3PLs and customers, ensuring that all agreements meet customer demands in a time-sensitive, fast-paced environment.
Identified and addressed operational inefficiencies, monitored KPI's and implemented solutions to optimize internal processes.
Managed the order-to-cash life cycle, overseeing order management, shipping/transportation, billing, and invoicing.
Utilized various transportation management software to facilitate planning, scheduling, and billing activities.
Monitored shipments from pick-up to delivery, ensuring accurate and timely communication with customers.
Prepared and processed billing paperwork for a variety of invoicing processes, including following up on overdue invoices via email, phone, and TMS.
Led meetings and engaged staff, promoting participation and collaboration across the team.
Served as the liaison between internal departments and customers, facilitating smooth operational workflows and account management.
Coordinated shipping and delivery requests, booked appointments, and prepared BOLs to ensure efficiency and customer satisfaction.
Built and maintained long-term customer relationships by effectively communicating problems and solutions, ensuring high-quality results.
Ensured all documentation required for border clearance was accurately received and processed.
Provided exceptional customer service, promptly resolving carrier and customer issues, including OS&D claims.
Trained new logistics coordinators and customer service representatives, monitoring their progress through performance appraisals.
Logistics Coordinator - Seasonal Position
Summerwood Products
05.2020 - 01.2021
Scheduled and coordinated pickups and deliveries, ensuring timely and efficient transportation of goods.
Assisted in monitoring production and installation schedules, providing support to ensure on-time completion of projects.
Coordinated local deliveries and installations with customers, maintaining high levels of satisfaction.
Participated in weekly meetings with production and technical managers, contributing to planning and problem-solving efforts.
Managed service calls and coordinated with staff to address customer needs promptly.
Supervised a team of 5 installers, overseeing daily operations and ensuring quality standards were met.
Delivered excellent customer service, addressing inquiries and resolving issues effectively.
Education
Graduate Certificate - Supply Chain Management
Centennial College
Scarborough, ON
04.2021
Graduate Certificate - International Business Management
Senior Research Epidemiologist at Research Triangle Institute-RTI Health Solutions-Pharmacoepidemiology and Risk Management DepartmentSenior Research Epidemiologist at Research Triangle Institute-RTI Health Solutions-Pharmacoepidemiology and Risk Management Department