Angela Santoro
North Vancouver
Summary
Friendly and highly motivated individual with over 20 years of customer service and administrative experience. A responsible team player with strong interpersonal skills, committed to providing a welcoming and efficient office environment. Skilled at managing front desk operations, scheduling, and maintaining strong relationships with clients and colleagues.
Overview
22
22
years of professional experience
Work History
Receptionist Administrator
4d Skin Clinic
09.2024 - Current
- Answer phones, emails, and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Process payments and invoices using QuickBooks.
Receptionist Coordinator
Injex Clinic
10.2022 - 01.2024
- Managed front desk duties, including answering phones and responding to emails.
- Scheduled and coordinated patient appointments.
- Processed payments and maintained financial records.
- Ordered and managed office supplies.
Receptionist
4d Skin Clinic
02.2021 - 07.2022
- Greeted patients, visitors, and medical representatives.
- Handled appointment scheduling via IntakeQ.
- Maintained billing records and invoices through QuickBooks.
- Processed payments and provided excellent customer service.
- Supported technicians in preparing treatment rooms and ensuring a clean environment.
Management Team Member
The Keg Steakhouse + Bar
01.2003 - 07.2016
- Led and supervised staff to ensure efficient daily operations.
- Managed scheduling, reservations, and daily cash operations.
- Provided exceptional customer service and problem-solving.
- Fostered teamwork and a positive work environment.
Education
Hospitality Administration And Management
Vancouver Community College
Vancouver, BC06-2003
Skills
- Front Desk Administration & Office Management
- Scheduling & Appointment Coordination
- Customer Service & Relationship Building
- Strong Communication & Organizational Skills
- Record-Keeping & Billing (QuickBooks, IntakeQ)
- Handling Confidential Information
- Team Leadership & Training
Timeline
Receptionist Administrator
4d Skin Clinic
09.2024 - Current
Receptionist Coordinator
Injex Clinic
10.2022 - 01.2024
Receptionist
4d Skin Clinic
02.2021 - 07.2022
Management Team Member
The Keg Steakhouse + Bar
01.2003 - 07.2016
Hospitality Administration And Management
Vancouver Community College
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