Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

ANGELA SANCHEZ

Van Nuys

Summary

Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Concierge/ Security Officer

Valley Presbyterian Hospital
Van Nuys
04.2024 - Current
  • Providing information about the local area, including directions, and departments
  • Addressing guest inquiries and resolving complaints or concerns promptly and professionally
  • Ensuring only authorized individuals can enter a building or facility by checking identification, issuing visitor passes, and controlling access points like doors or gates
  • Responding quickly to emergency situations such as fires, medical incidents, or security breaches (e.g., a break-in or a violent altercation)
  • Maintaining order in situations where large groups of people gather, ensuring that regulations are followed, and assisting in evacuations when necessary

Customer Service Moneygram

Vallarta Supermarkets
Van Nuys
09.2021 - 04.2024
  • Answering questions and providing information about products, services, policies, and procedures
  • Assist customers with their money transfer needs, answer questions about services, and help resolve issues
  • They are often the first point of contact for clients, whether in person at a MoneyGram location or via phone or online support
  • Handling customer inquiries regarding transfer rates, fees, and procedures
  • Assisting with the initiation and completion of money transfers
  • Resolving any issues with transactions, such as delays or errors
  • Providing information about the company's services and promotions
  • Maintaining a professional and friendly attitude to ensure customer satisfaction

Volunteer's Advocate

Strength United
06.2021 - 03.2022
  • Offer emotional support to victims of crime, trauma, or violence, helping them cope with the immediate aftermath
  • Listening to victims' concerns and validating their feelings
  • Offering comfort and reassurance in a non-judgmental manner
  • Helping victims process their emotions, such as fear, anger, confusion, or sadness
  • Being a source of support and stability during a traumatic or uncertain time

After School Educator

DIY Girls
Sylmar
08.2020 - 03.2021
  • Enforcing safety rules and protocols to prevent accidents or injuries
  • Managing behavior to maintain a positive and safe environment
  • Keeping track of children's whereabouts and ensuring they are properly accounted for
  • Providing one-on-one assistance or small group instruction to reinforce classroom learning
  • Encouraging critical thinking and problem-solving skills through educational games or activities
  • Integrating learning experiences that complement what children are learning in school

Education

Bachelor of Science - Criminology and Justice Studies, Psychology

California State University, Northridge
Northridge
05.2024

High School Degree -

San Fernando Senior High School
San Fernando
06.2020

Skills

  • Front desk support
  • Team collaboration
  • Effective decision making
  • Problem-solving
  • Detail-oriented approach
  • Polite telephone etiquette
  • Proactive attitude
  • Customer service
  • Maintaining composure
  • Hospitality
  • Excellent multitasking
  • Time management

Volunteer Experience

Volunteer's Advocate, Strength United, 06/01/21, 03/01/22, Offer emotional support to victims of crime, trauma, or violence, helping them cope with the immediate aftermath., Listening to victims' concerns and validating their feelings., Offering comfort and reassurance in a non-judgmental manner., Helping victims process their emotions, such as fear, anger, confusion, or sadness., Being a source of support and stability during a traumatic or uncertain time.

Languages

English
Professional
Spanish
Professional

Timeline

Concierge/ Security Officer

Valley Presbyterian Hospital
04.2024 - Current

Customer Service Moneygram

Vallarta Supermarkets
09.2021 - 04.2024

Volunteer's Advocate

Strength United
06.2021 - 03.2022

After School Educator

DIY Girls
08.2020 - 03.2021

Bachelor of Science - Criminology and Justice Studies, Psychology

California State University, Northridge

High School Degree -

San Fernando Senior High School

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ANGELA SANCHEZ