Dedicated professional with extensive experience in customer service, administration, and general labor. Effective time management skills resulting in enhanced operational efficiency. Skilled troubleshooter with a track record of building successful solutions. Exceptional verbal and written communication skills, adept at cultivating positive relationships and consistently exceeding goals.
Work History
CO-OWNER/DIRECTOR, LOGISTICS COORDINATOR, CFO
ZED Games
Managed the execution of essential office duties.
Coordinated with event venues, insurance companies, and financial institutions.
Spearheaded design, development, and implementation of website and CRM database.
Directed effective teamwork for project success.
REMOTE LOGISTICS MANAGER & DISPATCH
SwiftTime Alberta Ltd.
Utilized strong communication skills to facilitate coordination among clients, drivers, and team members.
Maintained precise records of deliveries and customer details.
Experienced in resolving client issues quickly.
Adapted effectively to changing circumstances like delivery disruptions and route modifications.
OFFICE ADMINISTRATOR & GENERAL LABOURER
Forefront Heating & Plumbing
Clear verbal and written communication for interacting with clients, vendors, and team members
Organized and maintained schedules, appointments, and records with precision.
Strong skills in addressing customer inquiries and resolving issues promptly.
Familiarity with office software (e.g., Microsoft Office, QuickBooks) and plumbing-specific software
Working effectively with plumbers, and other staff, to coordinate projects and schedules.
Comprehended applicable regulations and safety norms in plumbing.
Shift Supervisor
Bath & Body Works
Conducted regular inventory checks to maintain stock levels.
Established procedures for handling defective items to reduce waste.
Facilitated team discussions to address challenges and implement changes.
Trained staff on customer service best practices for improved interactions.
Education
GED -
Austin O'Brien High School
Edmonton, AB
Certification - Google Data Analytics
Coursera Online
Working With Students With Exceptionalities -
MacEwan University
Edmonton, AB
01.2004
Skills
Strong communication
Excellent organization
Efficient critical thinking and problem-solving
Professional Administrator and Manager
Proficient in computer applications (Excel, Google Workspace, MS Word, Adobe)