Angela Ross-Fehr
Chilliwack,BC
Summary
As a Manager of Food & Nutrition at Menno Place, I excelled in complex problem-solving and interpersonal relations, enhancing resident satisfaction and team performance. Leveraged employee coaching to foster a collaborative environment, significantly improving service delivery and customer relationships. Maintained high standards of confidentiality and well-being as a Home Care Provider, showcasing commitment to client satisfaction and safety.
Overview
19
19
years of professional experience
Work History
Manager of Food & Nutrition
Menno Place
05.2005 - 01.2024
- Communicated clearly with employees, alternate staffing departments plus resident & family members to keep everyone on same page and working toward established nutritional goals.
- Maintained professional, organized, and safe environments for employees and patrons. Used coaching methods to encourage staff to think on the spot and supported their ideas and decisions.
- Enhanced resident customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used out of the box strategies to keep staff motivated and to provide excitement in the delivery of meals. Residents were always included via monthly food meetings so we could develop recipes and incorporate varying cultural foods.
- Built meaningful relationships with the seniors and their family
Home Care Provider
CSCL
02.2016 - 02.2019
- Assisted client to support independence and well-being.
- Cooked tasty, nourishing meals for client to promote better nutrition.
- Increased client satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for client at all times.
- Maintained accurate client records, documenting activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of client to address concerns and protect each person from harm.
Education
Food Safe Level One And Two
BC Online Food Safety
Dietary Technology
Southern Alberta Institute of Technology
Calgary, AB06.1990
Skills
- Complex Problem-Solving
- Good Judgment
- Interpersonal Relations
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Customer Relationship Management
Languages
English
Native or Bilingual
Hobbies include: Cooking, gardening, hiking and great conversation
Newly retired but excited to apply my years of knowledge in new situations. I am a great listener and being fully engaged with others.
Timeline
Home Care Provider
CSCL
02.2016 - 02.2019
Manager of Food & Nutrition
Menno Place
05.2005 - 01.2024
Food Safe Level One And Two
BC Online Food Safety
Dietary Technology
Southern Alberta Institute of Technology
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