Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Angela Ross

London,ON

Summary

Driven professional with a proven track record at Chartwell Retirement Residences, excelling in guest relations and safety awareness. Demonstrated exceptional communication and teamwork, enhancing customer satisfaction and operational efficiency. Skilled in concierge services and inventory management, consistently delivering results beyond expectations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Guest Attendant

Chartwell Retirement Residences
04.2018 - Current
  • Coordinated with other departments to fulfill special guest requests or address concerns promptly, demonstrating teamwork in action.
  • Provided prompt assistance to guests with special requests, such as booking transportation or making dining reservations.
  • Supported the front desk team during peak hours, managing phone lines.
  • Assisted in maintaining high occupancy rates by ensuring quick room turnovers and thorough cleaning procedures.

Driver, Warehouse Orders

DHL Worldwide Express
01.1998 - 03.2018
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.

Education

Bachelor Of Applied Information Systems Technology - Business, Sociology

University of Western Ontario
London, ON

Skills

  • Strong multitasking
  • Exceptional communication
  • Baggage handling
  • Professional Appearance
  • Concierge services
  • Safety awareness
  • Housekeeping
  • Inventory and supply
  • Guest Relations
  • Materials Storage
  • Maintenance reports
  • Energy conservation
  • Teamwork and Collaboration
  • Time Management
  • Reliability

Accomplishments

Received safe driving awards yearly for no accidents.

Languages

English
Full Professional

Certification

Bartender and Smart Serve

Safe Food Handling

Timeline

Guest Attendant

Chartwell Retirement Residences
04.2018 - Current

Driver, Warehouse Orders

DHL Worldwide Express
01.1998 - 03.2018

Bachelor Of Applied Information Systems Technology - Business, Sociology

University of Western Ontario

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Angela Ross