ANGELA ROSERO

• Responsible for overseeing store operations, ensuring excellent customer service, and managing team members during their shifts.
• Trained new staff on safety protocols and operational procedures.
• Supervised daily operations to ensure team efficiency and productivity.

• Credit/account management, to analyze payment patterns and implement corrective measures.

• Permanent account administration, reconciliation, and account analysis.

• Monitors delinquent accounts and implements collection procedures.

• Assists customers with information on payment arrangements and account disputes.

• Reviews and makes recommendations regarding bad debts or write-offs.

• Develop contract proposals to support organizational goals.

• Review contract estimates, including proposed materials, production costs, etc., and determine whether they seem reasonable and accurate.

• Ensure that all records are accurate and up to date.

• Write contract letters and other communications and notices.

• Negotiate and approve contract terms while ensuring that projects remain within the established budget.

• Supports the data collection, research, and analysis of public sector content, providing research and analysis in the government contracting market.
• Provide research, analysis, writing, and editing support in a team of analysts to maintain database content.
• Identify, research, and capture new information of use to clients in their government sales and business development activities, such as contract opportunities, news, contacts, etc.

• Responsible for the team's day-to-day management of cash resolution.
• Provides leadership and direction to the Collection Team.

• Responsible for the collection of outstanding accounts receivable from our existing client base, and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency..

• Sorting out payment plans.
• Recording payments that are made.
• Chasing debtors and late payments.
• Identify collections risks and provide recommendation to minimize.
• Research and resolve customer account issues and provide professional and courteous customer service at all times.

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries.