Angela Robles
Costa Mesa
Summary
Proven track record in enhancing client satisfaction and retention, demonstrated during tenure at Tiffany & Co. Skilled in consultative selling and bilingual communication, adept at leveraging computer literacy for efficient client interaction. Achieved significant improvements in operational efficiency and sales, embodying a results-driven approach with a focus on asset protection and cross-selling techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Client Advisor
Tiffany & Co.
04.2022 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
Operations Professional
Tiffany & Co.
11.2021 - 04.2022
- Provided exceptional operational support and client service to drive sales and service.
- Executed daily tasks such as order fulfillment, replenishment, inventory management, and taking in jewelry cleanings and repairs.
- Followed shipping and receiving procedures for goods and materials.
- Championed quality assurance efforts, consistently exceeding established benchmarks for product and service standards.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Inside Sales and Support
CP Technologies USA
01.2018 - 11.2021
- Fiber Optics, Connectivity & Telecommunications equipment knowledge.
- Utilized CRM software efficiently for tracking prospects, maintaining updated contact information, and managing deal pipelines effectively.
- Shipping and Receiving, Purchasing, Data Entry
- Streamlined communication between the sales department and other internal teams to ensure seamless service delivery.
In-Home Child Caregiver
The Graziano Family
12.2019 - 05.2021
- Cared for 2-year old Sloane and 2-month old Wyatt during parents' evening and weekend absences.
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain a clean living environment for the family.
Brand Operations Supervisor
Victoria's Secret & PINK
10.2016 - 04.2018
- Led and demonstrated company values within store at all times. Coached and supported development of associates to serve the customer as their top priority.
- Supervised and led associates in the role of Customer Sales Lead
- Oversaw quality control measures, ensuring adherence to company standards for product excellence at all times.
- Developed comprehensive training materials for new hires, facilitating rapid onboarding and integration into the company culture.
- Executed store opening/closing procedures, including financial and banking operations.
Sales and Support Specialist
Victoria Secret
11.2015 - 10.2017
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Achieved desired sales plans and ensured loyalty from customers.
- Recovered and replenished inventory on the sales floor making the store look inviting and enticing.
- Demonstrated product features, answered questions and persuasively overcame objections.
Education
Certificate - Emergency Medical Responder & EMT
Coastline Community College
Newport Beach, CA06.2016
High School Diploma -
Estancia High School
Costa Mesa, CA06.2015
Skills
- Computer Literacy
- Bilingual
- Retail Management
- Asset Protection
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Shipping and Receiving
Timeline
Client Advisor
Tiffany & Co.
04.2022 - Current
Operations Professional
Tiffany & Co.
11.2021 - 04.2022
In-Home Child Caregiver
The Graziano Family
12.2019 - 05.2021
Inside Sales and Support
CP Technologies USA
01.2018 - 11.2021
Brand Operations Supervisor
Victoria's Secret & PINK
10.2016 - 04.2018
Sales and Support Specialist
Victoria Secret
11.2015 - 10.2017
Certificate - Emergency Medical Responder & EMT
Coastline Community College
High School Diploma -
Estancia High School
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