Angela Richards
Calgary
Summary
Dynamic and results-driven professional with extensive experience at Day & Ross Transportation Group Inc. Proven track record in enhancing operational efficiency and fostering strong customer relationships. Skilled in analytical reasoning and committed to exceeding customer expectations in fast-paced environments. Expertise in compliance and customs clearance, ensuring seamless logistics operations.
Overview
12
12
years of professional experience
Work History
Flatbed Fleet Specialist
Day & Ross Transportation Group Inc
10.2020 - 12.2024
- Tracked and traced goods in transit, proactively providing customers with updates, ensuring excellent communication and service to the customer
- Provided spot quotes and project quotes
- Negotiated with third party services for preferential rates, developing great relationships and communication with outside carriers
- Conducted regular audits of fleet operations to ensure compliance with local, provincial, and federal regulations
- Obtained permits for OD/OW loads
- Processed customs clearance for cross-border shipments
Operations Supervisor
Day & Ross Transportation Group Inc
07.2017 - 10.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Fostered a positive work environment that naturally flowed through to the customer's experience.
Western Regional Administration Supervisor
Day & Ross Transportation Group Inc
07.2015 - 07.2017
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
Administrative Supervisor
Day & Ross Transportation Group Inc
07.2014 - 07.2015
- Trained new employees on company policies, procedures, software applications.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Trained, encouraged and ensured a 'Customer First' attitude and approach
Administration Clerk
Day & Ross Transportation Group Inc
02.2013 - 07.2014
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
Education
No Degree - Sociology
University of Calgary
CalgaryHigh School Diploma -
Winnipeg Adult Education Centre
Winnipeg06-1993
Skills
- Strong customer and team communication
- Analytical reasoning
- Strong computer proficiency
- Responsive to dynamic environments
- In-depth customer service expertise
- Thrives in fast-paced environments
- Committed to surpassing customer expectations
Languages
French
Native or Bilingual
Timeline
Flatbed Fleet Specialist
Day & Ross Transportation Group Inc
10.2020 - 12.2024
Operations Supervisor
Day & Ross Transportation Group Inc
07.2017 - 10.2020
Western Regional Administration Supervisor
Day & Ross Transportation Group Inc
07.2015 - 07.2017
Administrative Supervisor
Day & Ross Transportation Group Inc
07.2014 - 07.2015
Administration Clerk
Day & Ross Transportation Group Inc
02.2013 - 07.2014
No Degree - Sociology
University of Calgary
High School Diploma -
Winnipeg Adult Education Centre
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