Angela Ramos

Responsible for serving as lead workers over other Sheriff's Communications Dispatcher I's and II's, and provide on-the-job training. Act as shift supervisor in the absence of the assigned supervisor, while performing a full range of training, telecommunications and dispatch duties. Assist others in the use of all communications equipment, radios, computer systems, policy, and procedures. Provide input on work performance evaluations for new new hires. Prioritize calls for service, operate and monitor radio and communication equipment in accordance with FCC regulations, to dispatch Sheriff's units to routine and emergency service calls. May receive complaints from the public or department members and recommend appropriate action. Monitor and troubleshoot all equipment problems and ensure issues are referred to the correct repair agency and reported to supervision.

Operates and monitors radio and communication equipment in accordance with FCC regulations, in order to dispatch Sheriff's units to routine and emergency service calls. Prioritizes calls for service, monitors the location and status of units in the field, and assigns unit backup with the assistance of the Computer Aided Dispatch system. Receive, keyboard and transmits information/patrol assignments to units in the field. Retrieve and update information stored in the computer. Keep the Watch Commander informed of situations involving officer safety; dispatches additional personnel and notifies other jurisdictions or agencies at deputy, supervisor or Watch Commander request. Monitor radio transmissions from other law enforcement agencies and responds to requests for emergency assistance. Make inquiries into county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel. May receive and process emergency calls or complaints from the public. May perform matron duties on occasion.

Receive emergency calls from the public requesting police, or other emergency service; determine nature and location of emergency, determine priority, and dispatch police, emergency units as necessary or transfer calls to appropriate agency in accordance with established procedures. Receive emergency fire service calls and dispatch for local fire department and surrounding communities. Maintain contact with all units on assignment; maintain status and location of police field units. Monitor radios for a variety of outside public agencies, coordinate calls and relay information and assistance requests; obtain and provide teletype information and use hot line as needed. Operate Police Department telephone switchboard, including 911 emergencies, and refer or patch calls as appropriate; answer non-emergency calls for assistance; provide general information to the public. Perform a variety of record keeping, indexing (filing), and other general office work required to document dispatch activities and provice assistance to the department. Operate teletype and computer to enter, modify, and retrieve data such as records pertaining to stolen and recovered property, driver license and vehicle registration information, California Sex and Arson Registrants, and warrants on wanted persons. Enter, update and retrieve information from computer and teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Monitor police activities by using remote video inside and outside the Bishop Police Department, including; booking cell, detention center, parking lots, and building entrances. Maintain and update dispatch and officer logs; issue and maintain logs of arrest numbers. Receive payments and issue receipts for fingerprinting; impound fees, restitution, and other fees. Perform fingerprinting and matron duties.