Angela Puga-Vidal
Long Beach
Summary
Seasoned customer service professional with over 10 years of extensive management experience. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives, as well as providing exceptional consumer-related services. Born leader and analytical problem-solver with proven team building and management success. Specialized in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Associate Banker
JPMorgan Chase
10.2024 - Current
- Provide exceptional customer service through active listening skills, empathy, and genuine concern for clients' needs and concerns
- Manage client relationships to enhance customer satisfaction and loyalty.
- Process transactions efficiently while ensuring compliance with banking regulations.
- Assist clients in identifying financial needs and recommending suitable products by referring to relationship banker
- Collaborate with team members to develop strategies for improving OSAT and overall service delivery.
- Strengthen client relationships through consistent communication and personalized attention to individual needs.
- Support branch management with administrative tasks such as scheduling appointments, filing documents, and maintaining office supplies inventory.
- Support branch operations effectively by adhering to bank policies and procedures and communicating with team members
- Foster a positive work environment by actively contributing to team meetings by sharing ideas on improving operational efficiency.
- Perform and support branch operations by ensuring audits and maintenance are completed on time and in compliance using Internal Controls Responsibility Calendar
- Support branch management by overseeing associate banker schedules to ensure adequate coverage throughout branch platform and transaction window
Stylist
Levi’s Strauss & Co
01.2024 - 10.2024
- Responsible for providing a personalized customer experience in store
- Responsible for meeting/exceeding sales goals
- Assist with replenishing and security tagging merchandise
- Responsible for quickly and efficiently maintaining store inventory
Staffing Manager
Randstad USA
03.2022 - 05.2023
- Sell and Recruit: Used modern media to attract and recruit both clients and candidates
- Identify Prospects: Searched for potential clients who need workforce services
- Build Relationships: Developed strong connections with hiring managers
- Source and Recruit: Found, interviewed and selected suitable candidates
- Coach and Retain: Supported and kept talented individuals
- Market Talent: Ensured candidates found the right job by promoting their skills effectively
- Responsible for hitting quotas/metrics to ensure company’s objectives
Store Manager
Levi’s Strauss & Co
06.2014 - 02.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Sales Associate
Levi’s Strauss & Co
10.2011 - 06.2014
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed, marketed and sold full range of products and support services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Fashion Merchandise/Business
Los Angeles Trade Technical College
10.2014
High School Diploma - undefined
Bell Gardens High School
Bell Gardens, CA06.2010
Skills
- Advanced in Microsoft Office and various computer software
- Flexible/Excellent multitasking skills
- High School Diploma
- Works well with others
- Training Management
- Customer Service
- Business Management
- Data Analysis
- Inventory/Tracking
- Forecasting Direct Sales
- Sales Coaching
- POS Terminal Operations
- Great sense of urgency
- Initiative and problem-solving abilities
- Works well in fast paced environment
- Well organization and prioritization
Timeline
Associate Banker
JPMorgan Chase
10.2024 - Current
Stylist
Levi’s Strauss & Co
01.2024 - 10.2024
Staffing Manager
Randstad USA
03.2022 - 05.2023
Store Manager
Levi’s Strauss & Co
06.2014 - 02.2022
Sales Associate
Levi’s Strauss & Co
10.2011 - 06.2014
High School Diploma - undefined
Bell Gardens High School
Fashion Merchandise/Business
Los Angeles Trade Technical College