Angela Peck
Littlerock
Summary
Accomplished customer service and sales representative known for strong communication and relationship management skills. Proven ability to resolve issues effectively while enhancing customer experiences, ultimately contributing to increased sales performance.
Overview
30
30
years of professional experience
Work History
Customer Sales and Service Represenative
State Farm Insurance
Santa Clarita
07.2021 - 05.2022
- Handled calls promptly and with courteous professionalism.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- All lines of insurance sales.
Office Manager
Roadrunner Service
Pearblossom
01.2013 - 03.2021
- Dispatched jobs to field associates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email corrrespondence.Maintained accurate financial records by reconciling accounts payable/receivable transactions regulary to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions, stocking and shipment receiving.
- Oversaw all day to day activity.
Customer Service and Sales Represenative
John R. Whitbord, State Farm Insurance
Agoura Hills
02.1992 - 03.2012
- Educate clients about insurance products and recommend additional options.
- Generated addtional sales opportunities with upselling and cross selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by indentifying and targeting high-potential accounts.
Education
El Camino Real High School
Woodland Hills, CASkills
- Proficient in ECRM
- Effective communication
- Knowledgable in claims process
- Works well with a team
- Work prioritization
- Problem-solving skills
- Customer relationship building
Timeline
Customer Sales and Service Represenative
State Farm Insurance
07.2021 - 05.2022
Office Manager
Roadrunner Service
01.2013 - 03.2021
Customer Service and Sales Represenative
John R. Whitbord, State Farm Insurance
02.1992 - 03.2012
El Camino Real High School