Angela Parker
21 Burbank Cres
Orangeville,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Medical Office Secretary
The Orangeville Pain Institute
3 2020 - Current
- Oscar EMR
- Communicated with outside facilities for scheduling tests or surgeries.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Verified insurance benefits or eligibility and documented in Oscar system.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility.
- Followed-up and documented patients' condition after surgery or other invasive procedures.
- Reviewed initial vital signs evaluations and lab specimens.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for four different physicians medical facility, scheduling appointments, and handling patient inquiries.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Enhanced office productivity by handling high volume of callers per day.
Registration/Booking Clerk
Headwaters Healthcare Centre
03.2024 - Current
- Meditech, Process Fusion and Oceans Software
- Provide internal and external customer relations to patients answering inquiries, directing phone calls, providing direction and providing appropriate documentation.
- Responsible for appointment bookings, calling patients for outpatients visits, explaining preparation for exams, booking appointments in Meditech, Process Fusion and Oceans and cancelling/rebooking appointments.
- Work with e-requisitions to move patient exam requests from received through to complete.
- Communicates with technologists and radiologists as required.
- Place arm bands on all patients at registration
Office Manager
Houlihans Pumping Services
1 2018 - 01.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Medical Office Secretary
New Dawn Medical Addictions
01.2022 - 01.2024
- Patient Vu EMR
- Communicated with outside facilities for scheduling tests or surgeries.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Verified insurance benefits or eligibility and documented in Oscar.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Reviewed initial vital signs evaluations and lab specimens.
- Maintained current and accurate medical records for patients.
- Answered phone calls and messages for -physician , medical facility, scheduling appointments, and handling patient inquiries.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Communicated with outside facilities for scheduling tests or surgeries
Education
Legal Administrative Assistance
Sheridan College
Brampton, ON 09.2013 - 06.2015
Orangeville District Secondary School
Orangeville, ON 09.2000 - 06.2002
Robert F Hall
Caledon East, ON 09.1998 - 06.2000
Skills
Attention to detail
Independent worker
Adaptability, Punctual
Ability to handle extremely stressful situations
Healthcare compliance
Maintaining confidentiality
Medical Terminology
EMR Updating
Timeline
Registration/Booking Clerk
Headwaters Healthcare Centre
03.2024 - Current
Medical Office Secretary
New Dawn Medical Addictions
01.2022 - 01.2024
Legal Administrative Assistance
Sheridan College
09.2013 - 06.2015
Orangeville District Secondary School
09.2000 - 06.2002
Robert F Hall
09.1998 - 06.2000
Medical Office Secretary
The Orangeville Pain Institute
3 2020 - Current
Office Manager
Houlihans Pumping Services
1 2018 - 01.2024
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