Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Pamajewong

Nobel,ON

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Interim Store Manager

SFN G&V
03.2023 - 05.2023
  • Enhanced store performance by implementing effective sales strategies and staff training programs.
  • Increased repeat business through exceptional customer service experiences that built loyalty among patrons.
  • Implemented visual merchandising standards, creating appealing displays that attracted customers and drove sales growth.
  • Streamlined communication between departments by instituting weekly meetings focused on discussing challenges faced during the previous week.
  • Mentored new employees in store procedures, best practices, and customer service expectations.
  • Contributed to the development of annual budgets, setting realistic goals while maintaining fiscal responsibility.
  • Boosted customer satisfaction by resolving customer concerns efficiently and professionally.
  • Oversaw daily store operations, ensuring smooth functioning of all departments and adherence to company policies.
  • Developed strong relationships with vendors, negotiating favorable terms for product pricing and delivery schedules.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Store Manager

SFN G&V
11.2022 - 03.2023
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Customer Service Cashier

SFN G&V
04.2022 - 08.2022
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Dispatcher

Ivy's Taxi
04.2016 - 03.2022
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.

Customer Service Representative Technician

Sprint Call Center
05.2006 - 09.2008
  • Provided empathetic support to dissatisfied customers, successfully de-escalating situations while maintaining professionalism.
  • Communicated effectively with internal departments to resolve cross-functional issues impacting customer satisfaction.
  • Conducted regular quality assurance checks on completed cases, ensuring thoroughness and adherence to company standards.
  • Assisted in training new hires, sharing expertise and best practices for delivering outstanding customer service.
  • Promoted company products and services during support interactions, resulting in increased sales revenue.

Bartender Shift Manager

Kitchener Motor Inn
02.2000 - 08.2002
  • Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.

Reception/Secretary Manager

Henvey Inlet Band Office
04.1998 - 06.1998
  • Supported executive team with timely and accurate document preparation, leading to increased productivity.
  • Facilitated smooth communication between departments by acting as a liaison and promptly addressing any concerns or issues that arose.
  • Streamlined administrative processes by identifying inefficiencies and implementing appropriate solutions for improvement.
  • Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
  • Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
  • Managed daily schedules and appointments for senior staff, ensuring seamless coordination of meetings and events.

Ontario Works Assistant

Henvey Inlet Band Office
04.1997 - 08.1997
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Education

Certificate - Business Fundamentals

Indigenous Tech.ai E Learning
E Learning Online
03.2024

Certificate - Financial Literacy

Indigenous Tech. Ai E Learning
E Learning Online
01.2024

Skills

  • Store operations
  • Sales Analysis
  • Retail Inventory Management
  • Budget Administration
  • Report Generation
  • POS Systems
  • Cash Management
  • Database Management
  • Bank deposit procedures
  • Opening and closing procedures
  • Mathematical Aptitude

Languages

ojibway
Native or Bilingual

Timeline

Interim Store Manager

SFN G&V
03.2023 - 05.2023

Assistant Store Manager

SFN G&V
11.2022 - 03.2023

Customer Service Cashier

SFN G&V
04.2022 - 08.2022

Dispatcher

Ivy's Taxi
04.2016 - 03.2022

Customer Service Representative Technician

Sprint Call Center
05.2006 - 09.2008

Bartender Shift Manager

Kitchener Motor Inn
02.2000 - 08.2002

Reception/Secretary Manager

Henvey Inlet Band Office
04.1998 - 06.1998

Ontario Works Assistant

Henvey Inlet Band Office
04.1997 - 08.1997

Certificate - Business Fundamentals

Indigenous Tech.ai E Learning

Certificate - Financial Literacy

Indigenous Tech. Ai E Learning

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Angela Pamajewong