Angela Pachol
Morris,MB
Summary
Adept at maintaining confidentiality and fostering positive client relations, I excelled in roles at Southern Health/Sante Sud, enhancing customer satisfaction and team productivity. My expertise in multi-line phone systems and exceptional organizational skills contributed significantly to operational efficiency and professionalism, marking me as a dependable and flexible professional.
Experienced with managing front desk operations, including greeting visitors and handling inquiries. Utilizes effective communication and organizational skills to maintain smooth and welcoming environment. Knowledge of office management software and procedures, ensuring efficient administrative support.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Dedicated Health Care Worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist/Clerk II
Southern Health/Sante Sud
08.2015 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Answered central telephone system and directed calls accordingly.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Contributed to team success by cross-training in various administrative roles for seamless coverage during absences or peak periods.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Boosted company image by providing friendly, professional service to all clients and customers.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Health Care Aide
Douglas Campbell Lodge
09.2010 - 08.2015
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Administrative Assistant
Day & Ross Transportation Group
06.2008 - 09.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Health Care
Red River College
Altona, MB06-2001
High School Diploma -
Morris Collegiate
Morris, MB06-1987
Skills
- Maintaining cleanliness
- Confidentiality
- Organization skills
- Telephone skills
- Customer/Client relations
- Multi-line phone system operation
- Meticulous and organized
- Positive and professional
- Multitasking Abilities
- Reliability
- Dependability
- Flexibility
- Detail Oriented
- Professionalism
- Telephone Etiquette
- Communication Skills
Languages
Certification
Health Care Aid Certificate
Terminology Course Completed
Timeline
Receptionist/Clerk II
Southern Health/Sante Sud
08.2015 - Current
Health Care Aide
Douglas Campbell Lodge
09.2010 - 08.2015
Administrative Assistant
Day & Ross Transportation Group
06.2008 - 09.2010
Health Care Aid Certificate
Terminology Course Completed
No Degree - Health Care
Red River College
High School Diploma -
Morris Collegiate
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