Angela Nevins
Red Deer ,AB
Summary
Dynamic leader with a proven track record at Community Savings Credit Union, adept in process improvements and fostering teamwork. Excelled in streamlining operations, enhancing team performance, and driving customer satisfaction. Skilled in problem-solving and communication, consistently achieving organizational goals through innovative strategies and effective collaboration.
Overview
2005
2005
years of professional experience
Work History
Senior Document Co-Ordinator
Community Savings Credit Union
- Developed comprehensive training materials for new staff on proper document handling procedures, promoting consistency across the organization.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Pitched in to assist [Type] department with special projects and tasks.
Consumer Team Lead
Community Savings Credit Union
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
Manager Lending Support Services
Servus Credit Union
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Team Lead - Loan Maintenance
Servus Credit Union
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
Team Lead Retail Lending Support - Workflow
Servus Credit Union
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
Document Co-ordinator
Community Savings Credit Union
01.2003 - 02.2005
- Carefully reviewed all documents and reports for completeness and accuracy.
Member Service Representative
Parkland Savings & Credit Union
05.1998 - 12.2002
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
High School Diploma -
Camille J Lerouge Collegiate
Red Deer 06-1995
Skills
- Process Improvements
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
Languages
English
Full Professional
Timeline
Document Co-ordinator
Community Savings Credit Union
01.2003 - 02.2005
Member Service Representative
Parkland Savings & Credit Union
05.1998 - 12.2002
Senior Document Co-Ordinator
Community Savings Credit Union
Consumer Team Lead
Community Savings Credit Union
Manager Lending Support Services
Servus Credit Union
Team Lead - Loan Maintenance
Servus Credit Union
Team Lead Retail Lending Support - Workflow
Servus Credit Union
High School Diploma -
Camille J Lerouge Collegiate
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