Angela Negrey
Kelowna
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
38
38
years of professional experience
Work History
Receptionist
Sun Pointe Village
03.2020 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
Secretary
Joe and Son's Concrete
01.2019 - 12.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Supported project management activities, contributing to timely completion of key initiatives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Cleaning Manager
AJ's Classy Cleaning
01.2013 - 02.2019
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
- Managed laundry sorting, washing, drying, and ironing.
Assistant Store Manager
Plum Clothing
12.2011 - 01.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Inventory Manager
Home Depot
06.2001 - 12.2011
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Monitored inventory levels to confirm compliance with company policy.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Negotiated favorable shipping rates, achieving significant savings on logistics.
- Leveraged data analytics to predict stock needs and prevent overstocking or stockouts.
- Optimized inventory levels to meet fluctuating demand, ensuring product availability.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Department Manager
Wamart
01.1987 - 06.2001
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma -
Rutland Senior Secondary
Kelowna, BCEsthetics & Nails - Beauty
Okanagan Academy Of Nail Technology
Kelowna, BC01-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Staff management
Timeline
Receptionist
Sun Pointe Village
03.2020 - 04.2025
Secretary
Joe and Son's Concrete
01.2019 - 12.2019
Cleaning Manager
AJ's Classy Cleaning
01.2013 - 02.2019
Assistant Store Manager
Plum Clothing
12.2011 - 01.2013
Inventory Manager
Home Depot
06.2001 - 12.2011
Department Manager
Wamart
01.1987 - 06.2001
High School Diploma -
Rutland Senior Secondary
Esthetics & Nails - Beauty
Okanagan Academy Of Nail Technology
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