- Outdoor Recreation
- I enjoy helping others
- Music
- Team Sports
- Reading
Angela Nairn
Victoria British Columbia,BC
Summary
Dynamic professional with a proven track record at Westin Bear Mountain Golf Resort & Spa, excelling in relationship building and compassionate care. Skilled in managing teams and optimizing operations, I foster a nurturing environment while ensuring high customer satisfaction. Dependable and organized, I effectively handle and enhance communication across all levels.
Overview
21
21
years of professional experience
Work History
Before and After School Care Assistant
Myself
09.2020 - Current
- Developed strong relationships with parents by maintaining open lines of communication regarding their child''s progress and wellbeing.
- Provided supervision during outdoor playtime, promoting physical activity while ensuring the safety of all participants.
- Enhanced communication and interpersonal skills by actively engaging with children, parents, and school staff.
- Fostered a safe and nurturing environment for children to grow, learn, and socialize.
Bookkeeper
Rising Tide Construction
04.2020 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Established QuickBooks accounting system to reflect accurate financial records.
Food and Beverage Manager
Westin Bear Mountain Golf Resort & Spa
11.2004 - 02.2020
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Organized successful special events that contributed to increased sales figures.
- Resolved customer complaints involving food or beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Managed bar and wait staff and directed hiring program.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
Education
High School Diploma -
Belmont Secondary School
Victoria, BC06-1998
Skills
- Respectful and compassionate
- Dependable and responsible
- Multitasking and organization
- Emotional support
- Relationship building
- Compassionate care
- Verbal and written communication skills
- Compassionate communication
Interests
Timeline
Before and After School Care Assistant
Myself
09.2020 - Current
Bookkeeper
Rising Tide Construction
04.2020 - Current
Food and Beverage Manager
Westin Bear Mountain Golf Resort & Spa
11.2004 - 02.2020
High School Diploma -
Belmont Secondary School