Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Angela Nairn

Victoria British Columbia,BC

Summary

Dynamic professional with a proven track record at Westin Bear Mountain Golf Resort & Spa, excelling in relationship building and compassionate care. Skilled in managing teams and optimizing operations, I foster a nurturing environment while ensuring high customer satisfaction. Dependable and organized, I effectively handle and enhance communication across all levels.

Overview

21
21
years of professional experience

Work History

Before and After School Care Assistant

Myself
09.2020 - Current
  • Developed strong relationships with parents by maintaining open lines of communication regarding their child''s progress and wellbeing.
  • Provided supervision during outdoor playtime, promoting physical activity while ensuring the safety of all participants.
  • Enhanced communication and interpersonal skills by actively engaging with children, parents, and school staff.
  • Fostered a safe and nurturing environment for children to grow, learn, and socialize.

Bookkeeper

Rising Tide Construction
04.2020 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Established QuickBooks accounting system to reflect accurate financial records.

Food and Beverage Manager

Westin Bear Mountain Golf Resort & Spa
11.2004 - 02.2020
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Organized successful special events that contributed to increased sales figures.
  • Resolved customer complaints involving food or beverage quality and service.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Managed bar and wait staff and directed hiring program.
  • Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.

Education

High School Diploma -

Belmont Secondary School
Victoria, BC
06-1998

Skills

  • Respectful and compassionate
  • Dependable and responsible
  • Multitasking and organization
  • Emotional support
  • Relationship building
  • Compassionate care
  • Verbal and written communication skills
  • Compassionate communication

Interests

  • Outdoor Recreation
  • I enjoy helping others
  • Music
  • Team Sports
  • Reading

Timeline

Before and After School Care Assistant

Myself
09.2020 - Current

Bookkeeper

Rising Tide Construction
04.2020 - Current

Food and Beverage Manager

Westin Bear Mountain Golf Resort & Spa
11.2004 - 02.2020

High School Diploma -

Belmont Secondary School

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Angela Nairn