Angela Mullin
Swan River ,MB
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Account Manager
TAXervice
Swan River , MB
11.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Trained new employees on customer service and organizing strategies.
Finance Officer
RM Of Swan River
Swan River , MB
11.2011 - 11.2018
- Collaborated with CAO to define standards, policies and procedures to provide to Council.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Generated financial and operational reports to assist CAO with reports for Council.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Established and enforced controls on revenue and expenses, such as gravel contacts and dust control.
Education
No Degree - Business Administration
British Columbia Institute of Technology
Burnaby, BC05.1993
No Degree - Municipal Management
University of Manitoba
Winnipeg, MB04.2015
Skills
- Account Management
- Goals and performance
- Documentation And Reporting
- Teamwork and Collaboration
- Staff Management
- Employee Mentoring
- Prioritizing workflows
- Team Training
- Goal-Oriented
Languages
English
Native or Bilingual
Timeline
Account Manager
TAXervice
11.2018 - Current
Finance Officer
RM Of Swan River
11.2011 - 11.2018
No Degree - Business Administration
British Columbia Institute of Technology
No Degree - Municipal Management
University of Manitoba
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