ANGELA MULELA
YouQuest
Calgary,Alberta
8
years of professional experience
1
Language
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Work History
Volunteer
1 Year 2 Months- Facilitated meaningful conversations with participants living with early-onset dementia to enhance their cognitive engagement.
- Delivered emotional and social support to participants, fostering a compassionate and patient environment.
- Assisting with activities that promote engagement, connection and well-being.
- Supported participants in maintaining their independence and dignity. maintaining a sense of independence and dignity.
Practicum Student
3 Months- Provided crisis intervention and emotional support to callers experiencing mental health concerns, suicidal ideation, relationship challenges, and other life stressors.
- Conducted suicide risk assessments and safety planning in accordance with agency protocols.
- Connected callers to community resources including 211, Mobile Response Team, SeniorConnect and other support services.
- Collaborated with the Contact Centre Coordinators to ensure appropriate support and follow-up for individuals in crisis
- Applied skills developed in training to address risk factors including but not limited to self-harm, suicide, domestic violence and child safety.
Peer Support Specialist
7 Months- Setting up and managing informational tables on campus for student engagement to provide resources and information about recovery from substances.
- Engaging students in answering questions and giving information in a fun way about recovery from substance use.
- Organizing and facilitating fun sober events on campus
- Maintaining records of events and activities held on campus
Practicum Student
2 Months- Participated in peer support group meetings, supervisions and professional development activities.
- Worked collaboratively with agency staff by volunteering at events such as the Calgary volunteer fair, Together Ensemble conference and the Healthy Campus Conference.
- Reviewed and edited the Recovery facilitators guide.
- Engaged in administrative work such as laminating, printing and putting up posters for weekly activities.
Property Administrator
6 Years 1 Month- Managed tenants concerns and complaints on noisy neighbours, repairs and security management.
- Communicated and organized with the manager on duty for potential house tours to prospective tenants.
- Prepared and administered contracts for provision of property services including security services, garbage and sanitary bins.
- Maintained records on monthly paid rental houses, income and employee salaries.
Education
Social Work Diploma
Relevant courses: Community development, Social Work with Groups, Social Work with Families, Violence and Trauma, Policy and Practice, Social Work in Organizations.
Skills
Crisis Intervention
Record keeping and documentation
Trauma-Informed Support
Administrative and Office Support
Time management
Team Collaboration
Languages
English
Full Professional
Timeline
Practicum Student
Distress Centre
04.2026 - 07.2026Read More
Peer Support Specialist
Bow Valley College
09.2025 - 04.2026Read More
Volunteer
YouQuest
08.2025 - 10.2026Read More
Practicum Student
UCalgary Recovery Community
04.2025 - 06.2025Read More
Property Administrator
Mwembu Investments Limited
07.2018 - 08.2024Read More
Bow Valley College
Social Work Diploma
Read More