Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Angela Mosses

Sooke,BC

Summary

Dedicated professional with a solid background in high-volume office work loads, focused on delivering exceptional clerical support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized and known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability.

Overview

24
24
years of professional experience

Work History

Customer Service representative/Medical Data Entry Specialist

PBC Solutions/ Maximus
Victoria, BC
01.2020 - Current
  • Exceeded company standards of 90% of all documents processed within 20 business days on a consistent basis.
  • Understands and comply with company, client policies and work procedures accurately meeting the monthly quality assurance standards on a consistent basis, and provide excellent customer service.
  • Adhere to work commitments and daily schedule.
  • Verify callers and validate information provided, articulate PharmaCare programs and procedures clearly, review account information and drug history to determine the correct response to caller's enquire.
  • Update IT system, as appropriate and troubleshoot provider connectivity problems and escalate issues appropriately.
  • Authorize temporary PharmaCare coverage, benefits and restrictions after hours.
  • Perform repetitive task, answer repetitive questions and uses a computer for long periods of time.
  • Validate information and documentation provided by the public and providers, reject or accept application and requests, as appropriate.
  • Apply the HIBC policies that pertain to the form/correspondence that I am processing, at the assigned level, then updated the IT systems accordingly.
  • Upholds the highest standards of privacy and security of private personal information.

Healthcare Assistant

Mount St Mary’s Hospital
Victoria, BC
06.2005 - 01.2020
  • Care for residents with disabilities, chronic diseases, dementia and other health concerns; assist with activities of daily living and complete daily charting of residents’ health and activity levels
  • Liaise with residents’ families and members of multidisciplinary teams, ensuring continuous communication and regular updates on condition of residents
  • Work with a team as well as alone to plan and organize residents care, reinforce safe practices and maintain orderly, well stocked environment
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Ensured patient confidentiality by making sure health information was secured.
  • Maintained confidentiality of records relating to clients' treatment

Store Manager

Sirens Clothing Store
Victoria , BC
01.2002 - 12.2003
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Obtained scanned records and uploaded into company databases.
  • Compiled, sorted and verified digital data against source documents.

Education

Health Care Worker Certificate - Health Care Worker

Sprott-Shaw College
Victoria
05.2005

High School Diploma -

Belmont Secondary
Victoria
06.2000

Skills

  • Document management
  • Data entry
  • Attention to detail
  • Time management
  • Problem solving
  • Computer skills
  • Health insurance processing
  • Critical thinking
  • Insurance eligibility verification
  • Call center operations

Additional Information

REFERENCES AND CRIMINAL RECORD CHECK AVAILABLE UPON REQUEST

Timeline

Customer Service representative/Medical Data Entry Specialist

PBC Solutions/ Maximus
01.2020 - Current

Healthcare Assistant

Mount St Mary’s Hospital
06.2005 - 01.2020

Store Manager

Sirens Clothing Store
01.2002 - 12.2003

Health Care Worker Certificate - Health Care Worker

Sprott-Shaw College

High School Diploma -

Belmont Secondary
Angela Mosses