Angela Mosses
Sooke,BC
Summary
Dedicated professional with a solid background in high-volume office work loads, focused on delivering exceptional clerical support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized and known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability.
Overview
24
24
years of professional experience
Work History
Customer Service representative/Medical Data Entry Specialist
PBC Solutions/ Maximus
Victoria, BC
01.2020 - Current
- Exceeded company standards of 90% of all documents processed within 20 business days on a consistent basis.
- Understands and comply with company, client policies and work procedures accurately meeting the monthly quality assurance standards on a consistent basis, and provide excellent customer service.
- Adhere to work commitments and daily schedule.
- Verify callers and validate information provided, articulate PharmaCare programs and procedures clearly, review account information and drug history to determine the correct response to caller's enquire.
- Update IT system, as appropriate and troubleshoot provider connectivity problems and escalate issues appropriately.
- Authorize temporary PharmaCare coverage, benefits and restrictions after hours.
- Perform repetitive task, answer repetitive questions and uses a computer for long periods of time.
- Validate information and documentation provided by the public and providers, reject or accept application and requests, as appropriate.
- Apply the HIBC policies that pertain to the form/correspondence that I am processing, at the assigned level, then updated the IT systems accordingly.
- Upholds the highest standards of privacy and security of private personal information.
Healthcare Assistant
Mount St Mary’s Hospital
Victoria, BC
06.2005 - 01.2020
- Care for residents with disabilities, chronic diseases, dementia and other health concerns; assist with activities of daily living and complete daily charting of residents’ health and activity levels
- Liaise with residents’ families and members of multidisciplinary teams, ensuring continuous communication and regular updates on condition of residents
- Work with a team as well as alone to plan and organize residents care, reinforce safe practices and maintain orderly, well stocked environment
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Ensured patient confidentiality by making sure health information was secured.
- Maintained confidentiality of records relating to clients' treatment
Store Manager
Sirens Clothing Store
Victoria , BC
01.2002 - 12.2003
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Obtained scanned records and uploaded into company databases.
- Compiled, sorted and verified digital data against source documents.
Education
Health Care Worker Certificate - Health Care Worker
Sprott-Shaw College
Victoria 05.2005
High School Diploma -
Belmont Secondary
Victoria 06.2000
Skills
- Document management
- Data entry
- Attention to detail
- Time management
- Problem solving
- Computer skills
- Health insurance processing
- Critical thinking
- Insurance eligibility verification
- Call center operations
Additional Information
REFERENCES AND CRIMINAL RECORD CHECK AVAILABLE UPON REQUEST
Timeline
Customer Service representative/Medical Data Entry Specialist
PBC Solutions/ Maximus
01.2020 - Current
Healthcare Assistant
Mount St Mary’s Hospital
06.2005 - 01.2020
Store Manager
Sirens Clothing Store
01.2002 - 12.2003
Health Care Worker Certificate - Health Care Worker
Sprott-Shaw College
High School Diploma -
Belmont Secondary