Angela Morrow
Grande Prairie,AB
Summary
Friendly and outgoing individual focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.
Overview
16
16
years of professional experience
Work History
Branch Manager
ATB Financial
Grande Prairie, AB
11.2022 - 01.2024
- Managed team of 11 employees consisting of front line staff and personal bankers.
- Had highest pulse survey (employee engagement) numbers in Grande prairie market since 2020.
- Focused on building positive work and home life balance for team members.
- Weekly coaching
- Achieved Mortgage year to date targets for 2023 in the first quarter.
Business Advisor Role
ATB Financial
01.2020 - 11.2022
- Managed small business with financing solutions opening accounts and lending up to $150,000.
- Building relationships with small business owners to help build there business portfolio.
Personal Banking Advisor
ATB Financial
04.2012 - 01.2020
- Increased customer satisfaction by providing personalized banking solutions and product recommendations.
- Built strong relationships with clients, identifying their financial needs and offering tailored advice.
- Managed clients'' portfolios, ensuring a diverse mix of investments to optimize returns.
- Conducted regular financial reviews with clients, recommending adjustments as needed to support changing life circumstances or market conditions.
Costumer Service Representative
ATB Financial
03.2008 - 03.2012
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High school diploma or GED -
South Peace Secondary
June 1994
Some College (No Degree) - Elementary Education
Grande Prairie Regional College
Grande PrairieSkills
- Cash handling expertise
- Coaching and Mentoring
- Interviewing and Hiring
- Customer Service
- Financial Advising
- Physical Education
- Schedule Management
- Safety understanding
- Relationship Management
- Leadership
Timeline
Branch Manager
ATB Financial
11.2022 - 01.2024
Business Advisor Role
ATB Financial
01.2020 - 11.2022
Personal Banking Advisor
ATB Financial
04.2012 - 01.2020
Costumer Service Representative
ATB Financial
03.2008 - 03.2012
High school diploma or GED -
South Peace Secondary
Some College (No Degree) - Elementary Education
Grande Prairie Regional College
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