Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Morales

Lancaster

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification

Work History

Housekeeper

Fairfield By Marriott
Lancaster
06.2023 - Current
  • Cleaned guest rooms to meet brand standards of cleanliness and presentation.

Call Center Representative

A1 Energy
Lancaster
08.2022 - 06.2023
  • Managed high-volume customer inquiries regarding energy services and billing issues.
  • Resolved customer complaints by providing effective solutions and product information.
  • Documented customer interactions accurately in the company database system.

Receptionist

H&R Block
Lancaster
01.2017 - 04.2022
  • Greeted clients and managed front desk operations efficiently.
  • Scheduled appointments and coordinated client meetings seamlessly.
  • Answered phone calls and addressed client inquiries promptly.

Caregiver

IHSS
Lancaster
01.2018 - 01.2019
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted clients with daily living activities and personal care routines.
  • Maintained a clean and safe living environment for clients.

Education

Lancaster High School
Lancaster, CA

Skills

  • Customer service
  • Multitasking and organization
  • Detail oriented
  • Appointment scheduling
  • Quality assurance
  • Interpersonal skills

Certification

  • CPR Certified

Timeline

Housekeeper

Fairfield By Marriott
06.2023 - Current

Call Center Representative

A1 Energy
08.2022 - 06.2023

Caregiver

IHSS
01.2018 - 01.2019

Receptionist

H&R Block
01.2017 - 04.2022

Lancaster High School
Angela Morales