Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Housekeeper
Fairfield By Marriott
Lancaster
06.2023 - Current
Cleaned guest rooms to meet brand standards of cleanliness and presentation.
Call Center Representative
A1 Energy
Lancaster
08.2022 - 06.2023
Managed high-volume customer inquiries regarding energy services and billing issues.
Resolved customer complaints by providing effective solutions and product information.
Documented customer interactions accurately in the company database system.
Receptionist
H&R Block
Lancaster
01.2017 - 04.2022
Greeted clients and managed front desk operations efficiently.
Scheduled appointments and coordinated client meetings seamlessly.
Answered phone calls and addressed client inquiries promptly.
Caregiver
IHSS
Lancaster
01.2018 - 01.2019
Built strong and trusting rapport with clients and loved ones.
Assisted clients with daily living activities and personal care routines.
Maintained a clean and safe living environment for clients.