Angela Moore
Vista
Summary
Compassionate Medical Office Assistant known for building strong patient relationships and delivering high-quality care. Experienced in managing medical records and optimizing appointment scheduling to improve clinic efficiency.
Overview
15
15
years of professional experience
Work History
Medical Assistant/Medical Office Assistant
United Medical Doctors
Encinitas, CA / La Jolla, CA
03.2024 - Current
- Assisted in patient intake, ensuring accurate data collection and documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Completed EKGs and other tests based on patient presentation in office.
Dental Treatment Coordinator
Gentle Dental
Escondido, CA
01.2024 - 03.2024
- Coordinated patient appointments and treatment schedules to optimize office workflow
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Communicated treatment options and financial arrangements with patients effectively
- Developed and maintained positive patient relationships to enhance satisfaction
- Managed insurance verification processes to ensure accurate billing and reimbursement
CNA
Together We Grow Preschool
Vista, CA
07.2017 - 12.2023
- Assisted children with daily activities, ensuring comfort and safety in a nurturing environment.
- Monitored student health and behavior, reporting concerns to lead teachers promptly.
- Implemented engaging educational activities to promote social and cognitive development.
- Supported classroom management by maintaining organized learning spaces and materials.
- Trained new staff on best practices for child care and classroom routines.
Unit Coordinator
Tri City Medical Center
Oceanside, CA
06.2011 - 09.2023
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Facilitated communication between departments to streamline processes and improve interdepartmental collaboration.
Education
Healthcare Administration
Southern New Hampshire Univeristy
Hooksett, NH04-2027
Associate of Science - Healthcare
Mira Costa College
Oceanside01-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Reliable team player
- Insurance verification
- Medical records management
- Patient flow management
- Prioritizing stat orders
- Payment collection
- Medical billing and coding
- Prior Authorizations
Timeline
Medical Assistant/Medical Office Assistant
United Medical Doctors
03.2024 - Current
Dental Treatment Coordinator
Gentle Dental
01.2024 - 03.2024
CNA
Together We Grow Preschool
07.2017 - 12.2023
Unit Coordinator
Tri City Medical Center
06.2011 - 09.2023
Healthcare Administration
Southern New Hampshire Univeristy
Associate of Science - Healthcare
Mira Costa College