Angela Milligan

· Enroll clients in the Program from referral and follow patient as needed annually

· Single point liaison with pharmaceutical company, physician office/specialty clinics, infusion clinics, pharmacies and patients

· Assess, identify and report potential adverse events in accordance to appropriate Canadian standards

· Work well with a multidisciplinary team remotely

· Complete site visits when necessary to assist with reimbursement paperwork as needed (As per COVID-19 protocol)

· Continual learning about certain biologic medications and indications for each medication

· Train new staff on protocols, indications of treatments, pathophysiology of disease process, side effects, reimbursement possibilities and program specific requirements

· Adaptable to consistently changing protocols and environments

· Assisting patients with compliance in completing necessary vaccinations/washout times/premedications

· Experience with oral and infusible biologics

· Gather information and complete special authorization requests with physicians

· Provides therapy guidelines to manage patient and physician expectations

· Creates adverse event reports

• Coordinated with healthcare providers to ensure comprehensive patient care.
• Conducted patient assessments to identify health needs and develop care plans.
• Educated patients on treatment options and medication management strategies.
• Monitored patient progress and adjusted care plans as necessary.
• Utilized electronic health records for documentation and information sharing.
• Collaborated with interdisciplinary teams to enhance patient outcomes.
• Ensured compliance with regulatory standards in patient management practices.
• Identified opportunities for cost savings through utilization review activities.
• Collaborated with insurance companies to obtain authorization for additional services when needed.
• Monitored adherence to treatment plans and provided education regarding medications, treatments, and lifestyle modifications as needed.

• COVID Case Management, Supervisor, CSST School Health Program, IPAC, 74224 COMMS Information line, SEPTEMBER 2020-present
• Interfaces with senior management and community stakeholders conveying productivity and success rates of team for COVID management within Ottawa
• Takes on high profile and complicated cases (i.e. politicians) to ensure successful pandemic interventions are implemented by the city and clients follow protocol as required regardless of status
• Task delegation to crew working on COVID tracking, reporting, and follow-up, responsible for overseeing completion and productivity of case investigation and completion of thorough contact tracing
• Excellent organization within multifaceted OPH teams: able to adapt during rapid growth and expansion changes while working with various demographics
• Consistently attends educational opportunities including in-services in and out of OPH to broaden the role and knowledge and understanding of various nursing tasks and responsibilities
• COVID case management intake, management and ongoing health teaching within rapidly changing vulnerable health settings
• IPAC (Infection Prevention and Control) inspection and community site visits for OPH compliance and ministry standard visits
• Coordinates with team members in their daily roles, works collaboratively within Ottawa Public Health Covid-19 Pandemic platforms
• Efficiently provides a generalized public health service to clients in a variety of settings that support health promotion, prevention, and protection interventions in accordance with the Ontario Public Health Standards 2018
• Provided rapidly changing COVID-19 guidance and direction with Ottawa Public Health in a team Supervisory position
• Competent with Microsoft Word programs, CCM database, IPHIS and Meditech platforms for health information documentation.

• Responsible for pharmaceutical supplies within the office
• Competently performs well baby and well child exams
• Provides daily health teaching and education to parents of varying backgrounds and ethnicities
• Executes OHIP billings and manages daily bookings and administration
• Maintains confidentiality and professionalism
• Medication administration and health teaching for all childhood developmental milestones and co-morbidities from infancy to 18 years of age
• Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Organizes ordering for office vaccines and clinical supplies within community practice
• Knowledgeable in public and privately funded pharmaceuticals
• Actively participates and engages with various pharmaceutical representatives

• Provides post-operative surgical nursing care to the pediatric population
• Responds to critical emergencies on the floor: administers drugs in various forms and routes
• Effectively demonstrates task and time management with busy patient assignments and high turnover

• And model for high end sailing boots and clothing
• Traveled throughout Canada as brand ambassador
• Responsible for inventory and sales
• Worked as a sales representative for Dubarry International selling high end clothing and apparel at trade shows across Canada

• Assisted with conscious sedation's for casts and reductions, blood transfusions, medication administration, phlebotomy insertion and medication reconstitution
• Minor exam assessment and triage, competent to apply immobilizers and fit crutches and splints
• Worked as a team member in unpredictable environments with large patient flow and turnover
• Clinic nurse: opthalmology outpatients soldiers memorial hospital
• Competently provided a diverse array of care to patients with multiple illnesses and co-morbidities in different acuity phases
• Delivered medication by appropriate route and methodology with knowledge and understanding

• Managed Laser Clinic: responsible for the overall running and daily functioning
• Managed Fluorescein Angiography testing and operation of camera equipment and photos
• Assisted during surgical procedures
• Key holder for clinic, ensured laser safety
• Medication administration, reviewed charts and appropriately liaised with doctors
• Also competent to assist with other clinics in ambulatory care setting (pain clinic, transfusion clinic, plastics, urology, and gynecology clinics).
• Adhered to infection control procedures to facilitate safe, clean patient environment.
• Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.

• Cared for diverse clients in different home settings
• Provided medical intervention as necessary and patient health teaching
• Adapted to new surroundings, maintained client confidentiality and worked independently in unsupervised settings.

• Delivered and coordinated medical aid to rural and remote Dominican locations
• Assisted in medication delivery and rural pop up medical clinics in extreme environmental settings
• Communicated in French, English, and Spanish utilizing many communicative styles
• Collaborated with local and private medical care providers to assist in various settings including nursing homes, pharmacies, hospitals, and privately funded organized groups while providing medical aid and support amongst an array of health care professionals with various backgrounds
• Adhered to infection control procedures to facilitate a safe, clean patient environment.
• Provided patient and family health education focusing on self-management, prevention and wellness.