Summary
Overview
Work History
Education
Skills
Timeline
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Angela Merchant

Santee

Summary

Dynamic and reliable professional with a strong background in customer service from Walmart and Denny's. Proven ability to enhance customer relationships and maintain a well-stocked environment. Skilled in shelf stocking and multitasking, consistently delivering exceptional service while fostering a positive atmosphere. Eager to contribute a positive attitude and willingness to learn in a new role.

Overview

9
9
years of professional experience

Work History

Stocker

Walmart
07.2019 - 04.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Server

Denny's Restaurants Franchise Association
08.2013 - 10.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Hostess

Don Quijote
08.2011 - 07.2013
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.

Education

Gila Ridge High School
Yuma, AZ
05.2013

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Customer relationships

Timeline

Stocker

Walmart
07.2019 - 04.2020

Server

Denny's Restaurants Franchise Association
08.2013 - 10.2017

Hostess

Don Quijote
08.2011 - 07.2013

Gila Ridge High School

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Angela Merchant