Angela Merchant
Santee
Summary
Dynamic and reliable professional with a strong background in customer service from Walmart and Denny's. Proven ability to enhance customer relationships and maintain a well-stocked environment. Skilled in shelf stocking and multitasking, consistently delivering exceptional service while fostering a positive atmosphere. Eager to contribute a positive attitude and willingness to learn in a new role.
Overview
9
9
years of professional experience
Work History
Stocker
Walmart
Santee, Ca
07.2019 - 04.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Server
Denny's Restaurants Franchise Association
National City, CA
08.2013 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hostess
Don Quijote
Yuma, AZ
08.2011 - 07.2013
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
Education
Gila Ridge High School
Yuma, AZ05.2013
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Friendly and personable
- Customer relationships
Timeline
Stocker
Walmart
07.2019 - 04.2020
Server
Denny's Restaurants Franchise Association
08.2013 - 10.2017
Hostess
Don Quijote
08.2011 - 07.2013
Gila Ridge High School