Summary
Overview
Work History
Education
Skills
Certification
Languages
Clinical Practice
Timeline
Generic

ANGELA MERCADO

Edmonton,Alberta

Summary

Customer service role requires effective communication and problem-solving skills. Demonstrated commitment to work through a compassionate and empathetic approach in various situations. Experience in crisis management highlights ability to provide emotional support while maintaining professionalism. Collaboration and teamwork have been essential in achieving positive outcomes in customer interactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Health Care Aide

Optima Living
Sherwood Park, AB
12.2024 - Current
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Communicated effectively with other healthcare professionals regarding client care plans.
  • Performed basic nursing skills such as wound care, catheter care and ostomy management.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Ensured proper documentation of all patient assessments, treatments and medications administered.

Team Member

Tim Hortons
01.2024 - 04.2024
  • Interact with customers in a friendly and efficient manner, take orders accurately, and handle transactions at the cash register
  • Prepare food and beverages according to Tim Hortons' standards and recipes, ensuring quality and freshness
  • Keep the restaurant and work areas clean, including wiping down surfaces, sweeping, mopping, and sanitizing equipment
  • Adhere to all company policies, procedures, and safety standards, including food safety guidelines and hygiene practices.

PSW - Palliative Care

Larry & Marnie Paikin
08.2023 - 11.2023
  • Compassionately provided holistic care to individuals facing life-limiting illnesses
  • Assisted with daily activities, ensuring comfort and maintaining a dignified environment
  • Monitored and documented patient well-being, collaborating with healthcare professionals
  • Demonstrated effective communication and interpersonal skills in a sensitive and empathetic manner
  • Contributed to a multidisciplinary healthcare team to enhance the quality of end-of-life care
  • Uphold ethical standards and confidentiality while respecting patient autonomy
  • Completed relevant training in palliative care practices and protocols.

Team Leader

McDonald's
11.2022 - 01.2023
  • Established clear expectations for employees, providing guidance when needed.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Education

Practical Nurse -

Norquest College
01.2023

Health Care-Aide -

Makami College
06.2020

Grade 10-12 -

Archbishop O'Leary Catholic Highschool
06.2020

Skills

  • Commitment to work
  • Respect for differences
  • Compassionate approach
  • Empathetic approach
  • Emotional support
  • Crisis management
  • Customer Service
  • Flexible Schedule
  • Teamwork
  • Collaboration

Certification

  • First Aid and CPR/AED Certified
  • Basic Life Support (HCP) Certified

Languages

  • Tagalog, Native
  • English, Fluent

Clinical Practice

  • Clinical Placement I, St. Micheals Long Term Care, Edmonton, AB, 06/03/24, 06/24/24
  • Clinical Placement II, St. Micheals Long Term Care, Edmonton, AB, 07/21/24, 08/20/24
  • Clinical Placement III (Preceptorship), St. Micheals Long Term Care, Edmonton, AB, 08/21/24, 09/11/24

Timeline

Health Care Aide

Optima Living
12.2024 - Current

Team Member

Tim Hortons
01.2024 - 04.2024

PSW - Palliative Care

Larry & Marnie Paikin
08.2023 - 11.2023

Team Leader

McDonald's
11.2022 - 01.2023

Practical Nurse -

Norquest College

Health Care-Aide -

Makami College

Grade 10-12 -

Archbishop O'Leary Catholic Highschool

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ANGELA MERCADO