Angela McGillis
Deux-Montagnes,Quebec
Summary
A seasoned Sr. Operations Team Lead with a proven track record at Traffic Tech Inc., skilled in navigating fast-paced environments and adapting to dynamic industry changes. Expertise in fostering teamwork and enhancing customer satisfaction has led to improved operational efficiency. Committed to leveraging extensive knowledge in a new, challenging role that promotes professional growth.
Overview
24
24
years of professional experience
Work History
Sr. Operations Team Lead
Traffic Tech Inc.
Montreal, Quebec
05.2001 - Current
- Investigated complaints received from customers regarding poor service quality or delays.
- Directed a team of over 10 employees, enhancing task efficiency and workflow.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Implemented new operational procedures, resulting in an increase in process efficiency.
Education
Some College (No Degree) - Social Sciences
Dawson College
Montreal, QCSkills
- Innovative Thinker
- Creative Problem-Solving
- Collaborative Team Member
- Customer relations
- Task delegation
- Operational planning
- Workflow optimization
- Customer relationship development
- Solid understanding of Excel and Word
Affiliations
- camping
- fishing
- reading
- cooking
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Sr. Operations Team Lead
Traffic Tech Inc.
05.2001 - Current
Some College (No Degree) - Social Sciences
Dawson College
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