Angela McGee
Surrey,BC
Summary
Encouraging District Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Some accomplishments I have achieved over the years are below:
- MVP of the Year 2018 at Clearly
- Top Revenue Increase 2018 at Clearly (Bottom line 20% revenue
increase YOY through implementing KPI tracking system which was
not present prior to my employment at Clearly - #4 Sales Increase 2016 at Lucky Brand (25% YOY Revenue COMP)
- #2 Conversion Increase 2016 at Lucky Brand (Store Increase of 12%
YOY) - Top 100 Productivity 2011 at Aldo Group (Highest KPI productivity
within the Global Aldo Group)
Overview
16
16
years of professional experience
Work History
District Manager
Aldo Groupe - Aldo Shoes Maternity Leave Contract
03.2023 - Current
- Supervised 12 locations to enforce high-quality standards of operation and profitability
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Hospital Manager
NVA
09.2022 - 02.2023
- Directed, supervised and evaluated work activities of over 100 team members- member medical, nursing, technical, clerical and maintenance team.
- Monitored expenses to suggest cost-effective alternatives.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Coordinated review, revision and creation of operational policies within ER Department.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Communicated with patients, ensuring that medical information was kept private.
Showroom Manager
Peloton
03.2021 - 02.2022
- Drove employee engagement and guest experience through coaching, training and development.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
- Identified staff knowledge deficiencies, scheduling educational activities to correct gaps in previous training.
- Developed product demonstrations and presentations for customers.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked closely with GSO to maintain optimum levels of communication to effectively and efficiently complete projects.
- Oversaw daily operations to ensure high levels of productivity.
- Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
District Manager
Clearly
09.2019 - 03.2021
- Oversaw multiple storefront and clinical locations.
- Was a main stakeholder in our retail expansion, which is outlined 10 new stores from 2020-2021.
- Created and executed Onboarding program for all retail and clinical associates- Sales to Management level.
- I worked alongside our Store Managers to implement and execute
operational excellence. I ensure that each location has a consistent
Brand Experience, aligning all staff members in various areas such as
Merchandising, The Customer Journey & utilizing all marketing tools. - Working out of Head Office in downtown Vancouver, I worked
alongside various departments such as IT, Marketing, People &
Culture, and our team of Optometrists. - Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Exceeded sales targets 20% with motivational approaches focused on continuous improvement and strategic goal attainment.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Store Manager
Clearly
06.2017 - 09.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
Store Manager
Lucky Brand Jeans
09.2014 - 06.2017
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Modeled best practices for sales and customer service.
- Spearheaded routine operations and special program initiatives for regional group.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Managed and motivated sales team to increase revenue 25% YOY
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Lingerie Manager
Robson St
06.2013 - 09.2014
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Conducted recruiting events to grow passive talent pipeline to prepare for future and immediate hiring needs.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Cross-trained existing employees to maximize team agility and performance.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
Senior Store Manager
Aldo Group
01.2008 - 05.2013
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Produced detailed and relevant reports for use in making business decisions.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in team-building activities to enhance working relationships.
- Helped set appropriate goals and plans to achieve targets.
Education
Film & Television Arts
Vancouver Academy of Dramatic Arts
PEI - Psychology
University of Prince Edward Island
Skills
- Multi-unit management
- Staff recruitment
- Operational Oversight
- Business Development
- Cross-functional Team Development
- Performance Management Systems
- Leadership Training and Development
- Business Development and Planning
- Goal Setting
Languages
Timeline
District Manager
Aldo Groupe - Aldo Shoes Maternity Leave Contract
03.2023 - Current
Hospital Manager
NVA
09.2022 - 02.2023
Showroom Manager
Peloton
03.2021 - 02.2022
District Manager
Clearly
09.2019 - 03.2021
Store Manager
Clearly
06.2017 - 09.2019
Store Manager
Lucky Brand Jeans
09.2014 - 06.2017
Lingerie Manager
Robson St
06.2013 - 09.2014
Senior Store Manager
Aldo Group
01.2008 - 05.2013
Film & Television Arts
Vancouver Academy of Dramatic Arts
PEI - Psychology
University of Prince Edward Island
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