Angela McFalls
Summary
I am currently seeking new opportunities to further my personal growth and overall knowledge of AMA.
Overview
25
25
years of professional experience
Work History
Manager, Member Services
AMA
12.2015 - Current
- Responsible for center daily operations including sales budgets and ensuring member satisfaction
- Supporting company strategies to ensure growth and retention
- Responsible for maintain center service levels and ensuring policies and process are followed
- Expense control and budget management
- Responsible for 15 staff in both travel and registries
- Dealing with conflict both internal and costumer concerns
- Coach and mentor staff
- Manage performance as needed
- Ensure the TYLF culture is reflected in the center
Manager, Member Services
AMA
10.2013 - 11.2015
TST Project
AMA
06.2010 - 09.2013
Assistant Manager, Member Services
AMA
10.2009 - 05.2010
Travel Counselor
Sears Travel
09.1998 - 03.2008
Education
Travel And Tourism Certificate
SAIT
Calgary, AB08.1998
High School Diploma -
Westwood Community High School
Fort McMurray, AB07.1996
Skills
- Operations Management
- Technical Proficiency
- Expectation Setting
- Team Leadership
- Problem Solving
- Effective Communication
- Decision Making
- Employee Development
- Customer Service
- Emergency Response
- Professional and Courteous
- Interpersonal Relations
Affiliations
- Cosmopolitan International I have been with the Cosmopolitan Club since 2006. Cosmopolitan International is a service club across Canda and the USA. Our focus is funding Diabetes research, we will find a cure! I have held various positions in my local club and the Western Canada Federation since joining, including Governor of the Western Canada Federation. I am also the proud recipient of the 2019-2020 President of the Year award.
Timeline
Manager, Member Services
AMA
12.2015 - Current
Manager, Member Services
AMA
10.2013 - 11.2015
TST Project
AMA
06.2010 - 09.2013
Assistant Manager, Member Services
AMA
10.2009 - 05.2010
Travel Counselor
Sears Travel
09.1998 - 03.2008
Travel And Tourism Certificate
SAIT
High School Diploma -
Westwood Community High School
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