Angela Matta
Maple,ON
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Nationwide Autoglass
Woodbridge, Ontario
09.2018 - 07.2021
- Managed daily office operations and maintained organized work environment.
- Oversaw supply inventory and ordered necessary office materials.
- Maintained communication with vendors to ensure timely service delivery.
- Supported payroll processing by collecting and verifying employee time records.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer complaints or answered customers' questions.
Site- Co-ordinater/Lead CSR
OZZ Corporation
Concord, Ontario
06.2001 - 03.2007
- Led team in resolving customer inquiries and issues efficiently.
- Trained new staff on customer service protocols and system usage.
- Improved customer satisfaction by implementing feedback mechanisms.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Diploma - Private Investigation/Law
Canadian School of Private Investigation
09.1997 - 05.1998
Skills
- Office administration
- Payroll administration
- Time management
- Problem solving
- Attention to detail
- Customer service
- Clear oral/written communication
- Database administration
- Credit and collections
Timeline
Office Manager
Nationwide Autoglass
09.2018 - 07.2021
Site- Co-ordinater/Lead CSR
OZZ Corporation
06.2001 - 03.2007
Diploma - Private Investigation/Law
Canadian School of Private Investigation
09.1997 - 05.1998