- Drawing and Painting
- Photography
- Gardening
- Crafting and DIY Projects
- I like working with my hands and fixing things
- Animal Care
- Personal Development and Self-Improvement
Angela Masse
Barrie,ON
Summary
Personable and professional individual with exemplary customer service skills. Adept at tackling issues and concerns with poise. Hardworking and committed to providing outstanding customer service and assistance. Seeking a dedicated part-time position to diversify work experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Tattoo Artist
Self Employed
01.2017 - Current
- Created custom tattoo designs and fine art for customers.
- Diverse range of skills from cosmetic tattooing to large scale custom sleeve work.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Utilized photographs and sketches from customers to develop ideas.
- Maintained our private studio in accordance with all Simcoe Health Board's sanitary rules and regulations as per our yearly health inspection.
- Maintained client records, as well as financial records and general bookkeeping.
- Purchased and maintained all tattoo studio inventory.
Parts Delivery
Simcoe Parts Service
07.2013 - 01.2017
- Delivered auto parts to the Honda Mfg Canada assembly line within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated heavy machinery (tow motor and forklift) efficiently and safely.
- Trained staff on operating procedures.
Floor Supervisor/Key Holder
Nine West Shoe Studio
01.2013 - 07.2013
- Duties include sales/returns and customer service.
- Shipping and receiving stock.
- Banking and maintaining sales records.
- Email correspondence.
- Visual merchandising.
- General maintenance of store and stock room.
- Delegating duties to employees and sales motivation.
Retail Sales Associate and Key Holder
TC Bizz.com INC (Stag Shop)
01.2011 - 01.2013
- Worked cash and sales floor.
- Organized display of merchandise.
- Assisted customers with general questions and finding items.
- Balanced cash and debit/credit.
- Various cleaning duties.
Customer Service Representative
Sykes Assistance Services
01.2008 - 01.2011
- Assisted small business credit card holders with a variety of processes such as payments, and balance transfers.
- Explained bills, policies and procedures, fees etc.
- Maintained customer records and filed complaints.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Support Professional
Stream Global Services
01.2006 - 01.2008
- Assisted customers with resolving Internet connectivity and functionality issues via telephone.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Education
MS Office 2007/2010 Professional - Computer Applications
Durham College
Oshawa, ON01.2010
High School Diploma -
John Paul II Secondary School
London, ON01.2003
Skills
- Ability to perform under pressure
- Efficient in mastering new technical skills
- Upholds a high level of work environment cleanliness
- Adaptable and dependable
- Effective problem resolution
- Experienced with POS software,internet applications
- Customer relations
- Design proficiency
- Machinery inspection
Relevant Experience
Proven ability to understand and follow complex policy and procedures. Excellent communication skills in greeting customers, listening and assessing customers' needs, and making recommendations to help them find what they are looking for and beyond. Worked as a team player earning the J. D. Power Award for superior customer service in 2010 at Sykes Assistance by regularly surpassing customer service quality goals and expectations by achieving 90%+ monthly customer service rating average. Able to solve problems and grasp complex situations quickly and turn them into manageable tasks. Able to select appropriate tools to evaluate situations, prepare strategic plans, and implement tailored solutions to resolve individual requests. Highly organized and efficient and able to create strategies that improve work flow.
Certification
- Certified Microblade Technician, Beauty Brows By Li - 2017
Interests
Timeline
Tattoo Artist
Self Employed
01.2017 - Current
Parts Delivery
Simcoe Parts Service
07.2013 - 01.2017
Floor Supervisor/Key Holder
Nine West Shoe Studio
01.2013 - 07.2013
Retail Sales Associate and Key Holder
TC Bizz.com INC (Stag Shop)
01.2011 - 01.2013
Customer Service Representative
Sykes Assistance Services
01.2008 - 01.2011
Technical Support Professional
Stream Global Services
01.2006 - 01.2008
MS Office 2007/2010 Professional - Computer Applications
Durham College
High School Diploma -
John Paul II Secondary School
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