Summary
Overview
Work History
Education
Skills
Highlightsofskills
Timeline
Generic

Angela Masri

Edmonton,Canada

Summary

Versatile and hardworking professional with a strong work ethic and proven ability to adapt to various roles and industries. Skilled in communication, problem-solving, time management with a commitment to delivering high-quality results. Reliable team player who’s thrives in fast-spaced environments, and take initiative to exceed expectations. Eager to contribute to organizational success through dedication, flexibility, and a proactive attitude.

Overview

5
5
years of professional experience

Work History

Administrative Volunteer

CCCG
Edmonton, Alberta
09.2021 - Current
  • Greet guests warmly, and assist them with seating arrangements to ensure a welcoming atmosphere.
  • Provide support by answering general questions and directing guests to the appropriate area or resources.
  • Coordinate seating and manage event logistics to ensure smooth and orderly church services.
  • Assist individuals with special needs, demonstrating exceptional customer service and problem-solving skills.
  • Monitored and maintained a distraction-free environment by enforcing church policies.
  • Support ceremonial events, including communion and other gatherings, by organizing and guiding participants.
  • Manage post-event tasks, such as organizing and preparing the space for upcoming activities.

Sales Associate

Aldo Group
Edmonton, Canada
11.2022 - 04.2023
  • Assisted customers with product selection, making suggestions and ensuring they are satisfied with their purchases
  • Utilized product knowledge to drive dollar spent per transaction, exceeding store average
  • Processed cash, credit card and debit payments; handle returns and exchanges
  • Ensured that special orders are handled efficiently
  • Maintained a neat, organized and well-stocked merchandise area

Live-out Nanny

Home Care Nanny Support Service
Edmonton, Canada
11.2020 - 07.2022
  • Organized activities that enhanced children's physical, emotional and social well-being
  • Established and maintained a safe playing environment for the children
  • Communicated with parents about daily activities and behaviours
  • Promoted language development skills through reading and storytelling

Receptionist Assistant

Dr. Gregory King Optometry
Edmonton, Canada
02.2020 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors a positive first impression
  • Answered 15 to 20 incoming calls daily to schedule and reschedule appointments for visitors
  • Kept clients' appointments on schedule by informing clients about any delays
  • Entered procedure codes and diagnosis codes into medical billing software with 100% accuracy

Daycare Worker Assistant

Anne's Kinder Kastle
Edmonton, Canada
12.2019 - 01.2020
  • Communicated with parents and colleagues about the progress of the children
  • Helped children develop motor skills in preparation for preschool and kindergarten
  • Monitored entrances and exits to maintain a safe environment

Education

Certificate - Basic and Advance Leadership Classes

CCCG
Edmonton, AB
11-2024

Certificate - Customer Service And Call Center

Alison
Online
01-2024

ESL

Norquest College
Edmonton, AB
11-2023

Health Care Aide Diploma -

Kelthy School of Nursing
Monrovia, Liberia
08.2018

High School Diploma -

William Booth
Monrovia, Liberia
08.2016

Skills

  • Customer Service
  • Bilingual (English and French)
  • Sales and Product Knowledge
  • Listening Skills
  • Team Spirit
  • Multi-tasking
  • Communication Skills
  • Integrity and honesty
  • Valid Driver's license
  • Willingness to learn
  • Problem-solving
  • Performance improvement

Highlightsofskills

  • 2 + years of providing excellent customer service experience.
  • Bilingual in English and French
  • Great sales and product knowledge skills and experience in various industries
  • Able to provide above par customer service by listening to their needs and making appropriate suggestions.
  • A reliable, patient, outgoing and polite individual with team spirit.
  • Ability to multi-task in a fast-paced environment.
  • Able to work with people from diverse backgrounds and communicate professionally.

Timeline

Sales Associate

Aldo Group
11.2022 - 04.2023

Administrative Volunteer

CCCG
09.2021 - Current

Live-out Nanny

Home Care Nanny Support Service
11.2020 - 07.2022

Receptionist Assistant

Dr. Gregory King Optometry
02.2020 - 03.2020

Daycare Worker Assistant

Anne's Kinder Kastle
12.2019 - 01.2020

Certificate - Basic and Advance Leadership Classes

CCCG

Certificate - Customer Service And Call Center

Alison

ESL

Norquest College

Health Care Aide Diploma -

Kelthy School of Nursing

High School Diploma -

William Booth

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