Angela Maldonado
Los Angeles
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Expert in staff training and mentoring teams to exceed performance goals.
Overview
10
10
years of professional experience
Work History
Head Receptionist
Neurology Management Inc
01.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervised reception staff, providing training and support to enhance performance and service quality.
- Implemented scheduling systems for appointments, optimizing workflow and reducing wait times.
- Coordinated communication between departments, fostering collaboration and enhancing guest experiences.
Airline Supervisor
Avianca Airlines
01.2023 - 11.2024
- Perform a broad range of duties including rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport.
- Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met.
Load Control Agent
Avianca Airlines
03.2022 - 12.2022
- Prepare, verify, and maintain all load control documentation, including weight and balance sheets, load manifests, aircrew flying records, and fuel reports, in accordance with airline standards.
- Coordinate weight and balance adjustments in real-time during irregular operations, delays, or emergencies to maintain aircraft safety.
- Familiarity with airline operational manuals, including detailed knowledge of loading, weight distribution, stowage of dangerous goods, and compliance with safety regulations.
- Supported flight crew members by providing accurate pre-flight briefings containing vital information such as NOTAMs and meteorological data.
Load Control Agent
Menzies Aviation
10.2021 - 03.2022
- Ensured data privacy by adhering to strict security protocols while accessing sensitive information.
- Communicated clearly and promptly with internal teams and external customers regarding load changes, delays, or safety issues to minimize operational disruptions.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Support airlines’ emergency response plans by ensuring immediate compliance and coordination during incident scenarios.
Passenger Service Agent
Total Airport Services Inc.
07.2018 - 10.2021
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Maximized sales opportunities by promoting ancillary services such as seat upgrades, priority boarding, and additional luggage allowances.
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
- Reduced missed flights through proactive communication of boarding times and gate changes to waiting passengers.
- Tagged baggage and routed to appropriate location for loading and screening.
Passenger Service Agent
Swissport USA
11.2017 - 08.2018
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Sales Associate
Macys Department Store
03.2017 - 09.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Assistant
Sears Department Store
12.2016 - 03.2017
- Executed visual merchandising strategies to attract customers and drive sales.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashier Team Lead
McDonald's Restaurant
10.2015 - 12.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Abram Friedman Occupational Center
Los Angeles, CA06.2015
Skills
- Excellent Leadership Skills
- Excellent Organizational Skills
- Excellent Communication Skills (Verbal, Written, Listening)
- Airport Security Protocol (SIDA Badge Eligible)
- Extensive background in all airport operations
- Proficiency in Microsoft Office suite (Excel, Word, Outlook) and capable of learning and managing airline-specific software systems
- Proactive Approach to problem solving
- Policy Enforcement
- Able to manage multiple airline Departure Control Systems (DCS) simultaneously
Accomplishments
- Experience in a variety of roles, where I've developed a strong foundation in project completion, communication, and customer service.
Languages
English
Spanish
Timeline
Head Receptionist
Neurology Management Inc
01.2025 - Current
Airline Supervisor
Avianca Airlines
01.2023 - 11.2024
Load Control Agent
Avianca Airlines
03.2022 - 12.2022
Load Control Agent
Menzies Aviation
10.2021 - 03.2022
Passenger Service Agent
Total Airport Services Inc.
07.2018 - 10.2021
Passenger Service Agent
Swissport USA
11.2017 - 08.2018
Sales Associate
Macys Department Store
03.2017 - 09.2017
Sales Assistant
Sears Department Store
12.2016 - 03.2017
Cashier Team Lead
McDonald's Restaurant
10.2015 - 12.2016
High School Diploma -
Abram Friedman Occupational Center
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