Angela-Mae Carlos
Ottawa,ON
Summary
Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Social Media Influencer
Self-employed
Remote
01.2023 - Current
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Worked with multiple brands and media agencies to promote products, services, and songs.
- Created, curated and managed published content for feed and stories across social media channels.
- Communicated product value, quality, and style to educate and entice potential customers.
Concierge
Minto Apartments
99 Fifth Avenue, Ottawa, ON, K1S 5K4
06.2022 - 07.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Bakery Clerk
Loblaws
363 Rideau Street, Ottawa, ON, K1N 5Y6
08.2017 - 06.2022
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
MBA - Marketing
Carleton University
Ottawa, ON11.2024
High School Diploma -
Immaculata High School
Ottawa, ON10.2020
Skills
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Meeting Sales Goals
- Sales and Promotions
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Responding to Difficult Customers
Accomplishments
- Managed social media accounts to increase brand engagement
- Established partnerships with influencers
- Efficiency in filming engaging videos in collaboration with various brands and businesses on TikTok and Instagram
- Conducted thorough market research of product vendors and possible competition to determine the rates of success
Timeline
Social Media Influencer
Self-employed
01.2023 - Current
Concierge
Minto Apartments
06.2022 - 07.2023
Bakery Clerk
Loblaws
08.2017 - 06.2022
MBA - Marketing
Carleton University
High School Diploma -
Immaculata High School