Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Angela MacMichael

Moncton,NB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact service provider agency success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager, Language School

Multicultural Association of the Greater Moncton Area
01.2017 - Current
  • Manage an English as an Additional Language School for 500+ newcomer adult students with levels ranging from literacy to advanced language levels
  • Oversee day-to-day operations of the school, including supervision of 36 staff, facilities management, and budget oversight, ensuring a seamless educational experience for 500+ students.
  • Enhance student satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Proven record of developing and implementing school policies to ensure compliance with funder Immigrants, Refugees, Citizenship Canada (IRCC) and Government of New Brunswick expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.

Regional Coach & Trainer

Center for Canadian Language Benchmarks
01.2013 - 01.2018
  • Lead the implementation of new training initiative (Portfolio Based Language Assessment) to Lead Teachers in language programs for newcomers across Canada.
  • Provided feedback to Lead Teachers to improve teaching techniques and increase drive to succeed.
  • Enhanced team performance by conducting regular training sessions, workshops, and one-on-one meetings.
  • Collaborated with other regional coaches to share best practices and develop unified approaches across Canada.
  • Trained and mentored 60+ new personnel hired to fulfill Lead Teacher roles across Canada.

Lead Language Teacher

Multicultural Association of the Greater Moncton Area
01.2010 - 01.2017
  • Delivered culturally sensitive and engaging language instruction to learners from diverse backgrounds to assist with integration into the community and workplace.
  • Improved students' oral and written communication skills through interactive language exercises and group projects.
  • Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
  • Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.
  • Created English language curriculum in accordance with funder guidelines and prepared students for expectations of the Canadian workplace.
  • Instructed 1000s of students in English language, Canadian culture, expectations of the Canadian workplace by assigning real-world tasks, written assignments and digital-literacy projects via learning management systems.

Education

Teacher Trainer - English As An Additional Language

Providence College & Theological Seminary
Otterburne, MB

Masters in Teaching English to Speakers of Other Languages (MA TESOL) -

Providence College & Theological Seminary

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

  • Certificate in Teaching English to Speakers of Other Languages (C-TESOL), 1998
  • Trainer to Teachers of English to Speakers of Other Languages (TTESOL), 2000
  • Canadian Language Benchmark Placement Test Assessor and Evaluator, 2013
  • Portfolio Based Language Lead Teacher Certification, 2011

Volunteer Experience

  • MOSAIQ Multicultural Festival, Moncton, NB, 2010-present
  • Peter McKee Community Food Center, Moncton, NB, 2017-2019
  • Moncton Regional Learning Council, Moncton, NB, 2014-2016
  • West End Food Bank, Moncton, NB, 2012-2017

Timeline

Manager, Language School

Multicultural Association of the Greater Moncton Area
01.2017 - Current

Regional Coach & Trainer

Center for Canadian Language Benchmarks
01.2013 - 01.2018

Lead Language Teacher

Multicultural Association of the Greater Moncton Area
01.2010 - 01.2017
  • Certificate in Teaching English to Speakers of Other Languages (C-TESOL), 1998
  • Trainer to Teachers of English to Speakers of Other Languages (TTESOL), 2000
  • Canadian Language Benchmark Placement Test Assessor and Evaluator, 2013
  • Portfolio Based Language Lead Teacher Certification, 2011

Teacher Trainer - English As An Additional Language

Providence College & Theological Seminary

Masters in Teaching English to Speakers of Other Languages (MA TESOL) -

Providence College & Theological Seminary
Angela MacMichael