Angela MacMichael
Moncton,NB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact service provider agency success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Language School
Multicultural Association of the Greater Moncton Area
01.2017 - Current
- Manage an English as an Additional Language School for 500+ newcomer adult students with levels ranging from literacy to advanced language levels
- Oversee day-to-day operations of the school, including supervision of 36 staff, facilities management, and budget oversight, ensuring a seamless educational experience for 500+ students.
- Enhance student satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Proven record of developing and implementing school policies to ensure compliance with funder Immigrants, Refugees, Citizenship Canada (IRCC) and Government of New Brunswick expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
Regional Coach & Trainer
Center for Canadian Language Benchmarks
01.2013 - 01.2018
- Lead the implementation of new training initiative (Portfolio Based Language Assessment) to Lead Teachers in language programs for newcomers across Canada.
- Provided feedback to Lead Teachers to improve teaching techniques and increase drive to succeed.
- Enhanced team performance by conducting regular training sessions, workshops, and one-on-one meetings.
- Collaborated with other regional coaches to share best practices and develop unified approaches across Canada.
- Trained and mentored 60+ new personnel hired to fulfill Lead Teacher roles across Canada.
Lead Language Teacher
Multicultural Association of the Greater Moncton Area
01.2010 - 01.2017
- Delivered culturally sensitive and engaging language instruction to learners from diverse backgrounds to assist with integration into the community and workplace.
- Improved students' oral and written communication skills through interactive language exercises and group projects.
- Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
- Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.
- Created English language curriculum in accordance with funder guidelines and prepared students for expectations of the Canadian workplace.
- Instructed 1000s of students in English language, Canadian culture, expectations of the Canadian workplace by assigning real-world tasks, written assignments and digital-literacy projects via learning management systems.
Education
Teacher Trainer - English As An Additional Language
Providence College & Theological Seminary
Otterburne, MBMasters in Teaching English to Speakers of Other Languages (MA TESOL) -
Providence College & Theological Seminary
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
- Certificate in Teaching English to Speakers of Other Languages (C-TESOL), 1998
- Trainer to Teachers of English to Speakers of Other Languages (TTESOL), 2000
- Canadian Language Benchmark Placement Test Assessor and Evaluator, 2013
- Portfolio Based Language Lead Teacher Certification, 2011
Volunteer Experience
- MOSAIQ Multicultural Festival, Moncton, NB, 2010-present
- Peter McKee Community Food Center, Moncton, NB, 2017-2019
- Moncton Regional Learning Council, Moncton, NB, 2014-2016
- West End Food Bank, Moncton, NB, 2012-2017
Timeline
Manager, Language School
Multicultural Association of the Greater Moncton Area
01.2017 - Current
Regional Coach & Trainer
Center for Canadian Language Benchmarks
01.2013 - 01.2018
Lead Language Teacher
Multicultural Association of the Greater Moncton Area
01.2010 - 01.2017
Teacher Trainer - English As An Additional Language
Providence College & Theological Seminary
Masters in Teaching English to Speakers of Other Languages (MA TESOL) -
Providence College & Theological Seminary
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