Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact service provider agency success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Language School
Multicultural Association of the Greater Moncton Area
01.2017 - Current
Manage an English as an Additional Language School for 500+ newcomer adult students with levels ranging from literacy to advanced language levels
Oversee day-to-day operations of the school, including supervision of 36 staff, facilities management, and budget oversight, ensuring a seamless educational experience for 500+ students.
Enhance student satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Proven record of developing and implementing school policies to ensure compliance with funder Immigrants, Refugees, Citizenship Canada (IRCC) and Government of New Brunswick expectations.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Accomplished multiple tasks within established timeframes.
Regional Coach & Trainer
Center for Canadian Language Benchmarks
01.2013 - 01.2018
Lead the implementation of new training initiative (Portfolio Based Language Assessment) to Lead Teachers in language programs for newcomers across Canada.
Provided feedback to Lead Teachers to improve teaching techniques and increase drive to succeed.
Enhanced team performance by conducting regular training sessions, workshops, and one-on-one meetings.
Collaborated with other regional coaches to share best practices and develop unified approaches across Canada.
Trained and mentored 60+ new personnel hired to fulfill Lead Teacher roles across Canada.
Lead Language Teacher
Multicultural Association of the Greater Moncton Area
01.2010 - 01.2017
Delivered culturally sensitive and engaging language instruction to learners from diverse backgrounds to assist with integration into the community and workplace.
Improved students' oral and written communication skills through interactive language exercises and group projects.
Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.
Created English language curriculum in accordance with funder guidelines and prepared students for expectations of the Canadian workplace.
Instructed 1000s of students in English language, Canadian culture, expectations of the Canadian workplace by assigning real-world tasks, written assignments and digital-literacy projects via learning management systems.
Education
Teacher Trainer - English As An Additional Language
Providence College & Theological Seminary
Otterburne, MB
Masters in Teaching English to Speakers of Other Languages (MA TESOL) -
Providence College & Theological Seminary
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Certification
Certificate in Teaching English to Speakers of Other Languages (C-TESOL), 1998
Trainer to Teachers of English to Speakers of Other Languages (TTESOL), 2000
Canadian Language Benchmark Placement Test Assessor and Evaluator, 2013
Portfolio Based Language Lead Teacher Certification, 2011