Angela Mackay
Westario Power
Hanover,Canada
1
Language
25
years of professional experience
A committed and motivated customer service assistant looking for employment with your company. My Customer Service skills are exceptional, and I exhibit strong computer skills in all aspects of Microsoft Outlook and SAP. I am outgoing, energetic and hard working. Quick to learn new procedures and proudly take ownership of new projects.
Work History
Billing Clerk
1 Year 3 Months- Processed and verified customer billing data for accuracy and compliance with regulatory standards.
- Resolved discrepancies in invoices through detailed investigation and effective communication with customers.
- Utilized billing software to generate monthly statements and manage account reconciliations efficiently.
- Assisted in training new staff on billing procedures and company policies to ensure operational consistency.
- Answered phone calls and email inquiries in a timely manner
- Created monthly invoices and payment plans when needed
Customer Service Specialist
2 Years 3 Months- Processed new purchase orders
- Assisted customers via telephone and email
- Generated invoices, packing slips and shipments
- Recommended products per customers needs
- Processed payments
Account Manager
2 Years 2 Months- Manage new client accounts.
- Set up new clients, establish credit, processing new orders and executing new PO’s.
- Daily usage of SAP, Quick Base and Quote Creator
- Process replacement orders
- Created Deliveries
- Ensure a smooth experience from start to finish for client.
Store Manager
6 Years 1 Month- Responsible for customer service and handling inquiries and complaints
- Perform accurate financial transactions (interact, cash and credit card)
- Accountable for maintaining accurate inventory counts of merchandise
Teacher and Competitive Coach
6 Years 10 Months- Plan and execute new and challenging class programs and workouts
- Build self-esteem and provide encouragement
- Travel with competitive team to competitions and provide instruction throughout competition
Collections / Customer Service Assistant
1 Year 9 Months- Quickly and efficiently manage customers question and or complaints
- Work with customers to provide payment solutions and suggest budget billing
- Educate and advise of any ways possible to lower hydro bill or offer preauthorized payments.
- Highly proficient in computer system SAP
- Strict adherence to PIPEDA Customer confidentiality was strictly enforced
- Manage several phone lines and direct calls to different departments effectively
- Issue new service orders to operations and ensure they are setup in a timely manner
Administrator
4 Years 1 Month- Answered phones and customer inquiries
- Generated daily sales reports
- Produced North American sales reports
- Trained other secretaries within our Ontario offices
- Using high attention to detail and being highly organized was paramount to ensure daily reports were filed appropriately
Education
OSSD and OAC Diploma
B.A. - Music Education
Skills
Attended “Effective Collection Techniques” by Tim Paulsen Feb. 2013
“Knowing Me
Knowing You Communication & Customer Service Training” May 2013
Typing speed 60 w.p.m.
Exceptional telephone skills
Effective at handling intense or difficult situations with patience and courtesy
Proficient in Microsoft Word
Excel
Power Point
SAP
Business Vision and Quick Base
Organized
Effective Decision Maker
Timeline
Billing Clerk
Westario Power
02.2025 - 05.2026Read More
Customer Service Specialist
Munzing
10.2022 - 01.2025Read More
Account Manager
AMICO Corp
08.2020 - 10.2022Read More
Store Manager
The Scottish Shop
06.2014 - 07.2020Read More
Teacher and Competitive Coach
Hanover Aerials Gymnastics
09.2013 - 07.2020Read More
Collections / Customer Service Assistant
Westario Power
08.2012 - 05.2014Read More
Administrator
ECA Systems
07.2001 - 08.2005Read More
University of Western Ontario
B.A. from Music Education
Read More
John Diefenbaker Secondary School
OSSD and OAC Diploma
Read More