Summary
Overview
Work History
Education
Skills
Timeline
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Angela Longboy

Fresno

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at the Department of Motor Vehicles by streamlining transaction processes and implementing new software systems. My expertise in document verification and exceptional problem-solving abilities led to a notable reduction in fraud cases. Renowned for empathy and effective communication, Safety protocols, and de-escalating. I consistently achieved and surpassed monthly sales targets at Macy's Department Store.

Overview

21
21
years of professional experience

Work History

Motor Vehicle Representative

Department of Motor Vehicles
03.2022 - Current
  • Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
  • Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
  • Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
  • Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
  • Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
  • Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
  • Educated new drivers on traffic rules, safety practices, and other essential knowledge needed for responsible driving behavior on the roadways.
  • Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Performed routine data entry or document management.

Mail Clerk

Internal Revenue Service, IRS
10.2017 - 01.2019
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Increased customer happiness with efficient and on-time internal postal distribution.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Improved mail sorting accuracy, reducing misdirected packages and letters.
  • Managed scheduling for peak mail periods, ensuring staffing levels met demand.

Sales Associate

Macys Department Store
11.2007 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Efficiently managed cash transactions while following company policies, maintaining accuracy in financial exchanges.
  • Cultivated client rapport to drive recurring sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Secretary

Central California Legal Services
06.2004 - 12.2007
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Criminology

Fresno City College
Fresno, CA

High School Diploma - General Studies

McLane High School
Fresno, CA
05.1996

Skills

  • Title processing
  • Empathy and patience
  • Cash handling expertise
  • Insurance verification
  • Document verification
  • Transaction processing
  • Vehicle registration
  • Driver's license processing
  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility
  • Money handling
  • Decision-making
  • Verbal communication
  • Data entry
  • Analytical thinking

Timeline

Motor Vehicle Representative

Department of Motor Vehicles
03.2022 - Current

Mail Clerk

Internal Revenue Service, IRS
10.2017 - 01.2019

Sales Associate

Macys Department Store
11.2007 - 01.2021

Secretary

Central California Legal Services
06.2004 - 12.2007

Criminology

Fresno City College

High School Diploma - General Studies

McLane High School

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Angela Longboy