Angela L. Johnson
Sacramento,CA
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
29
29
years of professional experience
Work History
Office Manager
Franks Automotive Service
02.2023 - Current
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Streamlined administrative processes, enhancing productivity and reducing turnaround times.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Developed and implemented filing systems, optimizing document management for easy access.
- Oversaw budget preparation and expense tracking, maintaining financial accountability within office operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular assessments of office procedures, identifying areas for improvement and implementing changes accordingly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Completed bi-weekly payroll for 5 employees
Accounts Receivable Analyst
Meissner Sewing
08.2020 - 02.2023
- Streamlined accounts receivable processes, enhancing cash flow and reducing overdue accounts.
- Led implementation of automated billing systems, increasing efficiency in invoicing procedures.
- Ensured compliance with established accounting standards and regulations throughout the accounts receivable process.
- Oversaw reconciliation of accounts receivable ledgers, ensuring accuracy and compliance with financial regulations.
- Developed comprehensive reports on aging accounts, facilitating timely follow-ups and collections efforts.
Accounts Receivable Analyst
Samba Safety
SACRAMENTO, CA
06.2018 - 04.2020
- Analyzed customer accounts to identify discrepancies and ensure accurate billing processes.
- Collaborated with cross-functional teams to resolve payment issues and enhance cash flow management.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- 'Managed approximately 70 incoming calls, emails and faxes per day from customers.'
Deposit Processing Technician
Golden 1 Credit Union
07.2017 - 04.2018
- Operated high-volume processing equipment to ensure timely transaction completion.
- Monitored and maintained quality control standards during document processing.
Member Service Representative
Delta Dental
04.2013 - 05.2016
- Provided exceptional customer service to members, addressing inquiries and resolving issues efficiently.
- Educated members on dental plans, benefits, and coverage options to enhance understanding.
- Processed claims accurately and in a timely manner, ensuring compliance with company policies.
- Managed membership accounts, ensuring accurate updates and compliance with policies.
Accounts Receivable Representative I-II
AT&T
Sacramento
05.1997 - 03.2012
- Managed customer accounts to ensure timely payment and resolution of outstanding invoices.
- Developed and maintained strong relationships with clients to facilitate effective communication regarding account issues.
- Processed high volumes of transactions accurately using billing software and ERP systems.
- Streamlined billing processes for improved efficiency and reduced errors.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Improved accuracy of financial reporting by reconciling accounts receivable ledgers regularly.
- Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
- Supported financial forecasting efforts by providing accurate data on expected collections and potential bad debt write offs.
- Achieved a high level of customer satisfaction through proactive issue resolution, preventing late payments due to disputes.
- Ensured timely collection of payments with consistent follow-up on outstanding invoices.
Education
High School Diploma -
MONTGOMERY HIGH SCHOOL
Santa Rosa, CASkills
- Administrative practices and procedures
- Inbound /outbound calls
- Confidential records management
- Strong negotiation skills
- Microsoft and various computer applications
- Account and data analysis and report preparation
- Accurate financial record keeping
- Document management
- Administrative oversight
- Credit and collections
Timeline
Office Manager
Franks Automotive Service
02.2023 - Current
Accounts Receivable Analyst
Meissner Sewing
08.2020 - 02.2023
Accounts Receivable Analyst
Samba Safety
06.2018 - 04.2020
Deposit Processing Technician
Golden 1 Credit Union
07.2017 - 04.2018
Member Service Representative
Delta Dental
04.2013 - 05.2016
Accounts Receivable Representative I-II
AT&T
05.1997 - 03.2012
High School Diploma -
MONTGOMERY HIGH SCHOOL