Angela Lemon
Lompoc
Summary
Dedicated healthcare service representative with a strong focus on customer care and health insurance eligibility. Effectively manages high-volume calls while ensuring patient privacy and adherence to policies. Builds lasting relationships, and delivers quality care with excellent communication skills, committing to continuous improvement in a healthcare environment.
Overview
8
8
years of professional experience
Work History
Healthcare Service Representative / Customer Service / Remote Call Center
T-Tec
Denver
09.2025 - Current
- Answer inbound phone calls, handle eligibility for insurance, and manage claims.
- Locate and research information using multiple systems, applications, and technologies.
- Document customer inquiries and associated actions and follow up on outstanding items in a timely manner.
Customer Care Agent
Chumash Enterprises
Santa Ynez
12.2023 - 03.2024
- Handled up to 100 inbound and outbound calls per day from prospective and existing guests.
- Provided detailed information about account information, billing issues, policies, and payment options.
- Conducted thorough research and explored alternative solutions to improve office and billing procedures.
- Stayed informed on current promotions and events, maintained updated reference materials for call center staff, and effectively communicated relevant details to guests to enhance their experience.
Telemarketing Agent / Customer Service
Hereditary Labs
Escondido
04.2018 - 05.2020
- Managed both inbound and outbound calls efficiently by addressing client inquiries and providing tailored support.
- Assisted individuals over the phone in scheduling and completing health test appointments, eliminating the need for an in-person doctor’s visit.
- Conducted daily cold calls while delivering scripted speeches to secure 4-5 appointments per day.
- Efficiently handled high-volume communications through client management software and automated dialing systems, ensuring streamlined interactions and responsiveness.
Education
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
Skills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
- Front Desk Operations
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Timeline
Healthcare Service Representative / Customer Service / Remote Call Center
T-Tec
09.2025 - Current
Customer Care Agent
Chumash Enterprises
12.2023 - 03.2024
Telemarketing Agent / Customer Service
Hereditary Labs
04.2018 - 05.2020
Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy