Angela Lee
Pasadena
Summary
Dynamic and dedicated professional with a strong work ethic and expertise in hospitality service, honed at Nano Cafe. Proven track record in enhancing guest engagement and ensuring order accuracy, while fostering team collaboration. Adept at cash handling and maintaining cleanliness standards, contributing to a positive dining experience and operational efficiency.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Server
Nano Cafe
Sierra Madre, CA
09.2017 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Processed cash and credit transactions efficiently, balancing cash drawer at shift end.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Account Coordinator
Lucent Ace Manufactured Inc.
City of Industry, CA
08.2012 - 06.2017
- Coordinated communication between clients and internal teams to ensure project alignment.
- Implemented process improvements that increased efficiency in account management workflows.
- Assisted in the preparation of proposals and presentations, enhancing client engagement strategies.
- Streamlined communication between clients and internal teams for seamless project execution.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
Education
Bachelor of Science - Psychology And Social Behavior
University of California, Irvine
Irvine, CA08.2008
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Food running
- Team collaboration
- Order accuracy
- Table bussing
- Guest seating
- Table setting
- Foreign language proficiency
- Food delivery
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Nano Cafe
09.2017 - Current
Account Coordinator
Lucent Ace Manufactured Inc.
08.2012 - 06.2017
Bachelor of Science - Psychology And Social Behavior
University of California, Irvine