Angela Le
Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Slot Attendant
Yaamava Resort and Casino
Highland
05.2024 - Current
- Assisted customers with machine operations, ensuring a smooth gaming experience.
- Conducted regular checks on gaming machines to maintain cleanliness and functionality.
- Processed jackpot payouts and ensured compliance with gaming regulations and procedures.
- Maintained a safe environment by promptly addressing spills and hazards in the gaming area.
- Responded to customer inquiries regarding game rules and payouts in a timely manner.
- Managed cash transactions, including ticket redemption and currency exchanges for players.
- Collaborated with team members to enhance player engagement and satisfaction.
Food Server
Zeppin sushi
Ontario
12.2023 - Current
- Provided attentive service to customers, ensuring prompt order taking and accurate processing.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food orders.
- Set up and cleaned tables before and after service to maintain a welcoming environment.
- Monitored dining area for cleanliness and addressed any issues promptly to ensure guest comfort.
- Engaged with guests to create a friendly atmosphere and enhance their dining experience.
- Performed opening and closing duties, including checking supplies and cleanliness of the dining area.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Brought food and beverages to the table in a timely manner.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Took orders from customers accurately and delivered to kitchen staff promptly.
Manager of Operations
Bee & Tea
Montclair
08.2018 - 06.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Slot Attendant
San Manuel Band of Mission Indians
Highland
03.2012 - 08.2018
- Greeted customers and provided them with information about the gaming machines.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Assisted customers in understanding how to use different types of gaming machines.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Maintained a professional attitude with guests while providing excellent customer service.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Dispensed funds for machine jackpots and change for player needs.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
- Responded promptly to jackpot alarm bells.
- Checked identifications to verify patrons' ages.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Assist Managers, Supervisors, and all other employees in the Slots Department. Providing excellent customer service, cash and chips handling, processing W2-G form for jackpots, ensured Title 31 is followed and administered to all Casino and Gaming regulations
Change Clerk
San Manuel Band of Mission Indians
Highland
03.2011 - 03.2012
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Handled money, ticket and chips exchanges for customers.
- Verified accuracy of all paperwork prior to submission for processing.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Reviewed files, records and other documents to obtain information or respond to requests.
Front Line Cashier
San Manuel Band of Mission Indians
Highland
08.2008 - 03.2011
- Greeted customers and answered questions in a courteous manner.
- Processed customer payments using cash, credit cards, and other payment methods.
- Operated cash registers to process sales transactions accurately.
- Maintained accurate records of all daily transactions.
- Performed opening and closing duties such as counting money in the register drawer.
- Balanced the daily cash drawer by recording all transactions accurately.
- Complied with safety regulations in accordance with company policy.
- Supported team members with completing tasks on time during peak hours.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Reported and filed paperwork for casino transactions.
Buffet Server
San Manuel Band of Mission Indians
Highland
11.2007 - 08.2008
- Greeted guests and provided them with menus.
- Set up buffet tables with food, beverages, plates, utensils, napkins, and condiments.
- Provided table service to guests by refilling drinks and clearing dishes.
- Maintained a clean and safe work environment by wiping down surfaces and sweeping floors.
- Performed opening and closing duties such as resetting tables and restocking supplies.
- Assisted in maintaining cleanliness of dining area to meet health and safety standards.
- Quickly cleared tables to maintain customer flow throughout dining area.
- Welcomed guests to dining area and established warm and friendly rapport.
- Provided exceptional service to high volume of daily customers.
Education
Associate Degree in Informartion Technology - Management Information Systems
Widya Dharma College
IndonesiaHigh School Diploma -
Saint Peter
IndonesiaSkills
- POS Systems
- Operations Management
- Customer Service Management
- Flexible Schedule
- Store Opening and Closing
- Leadership Development
- Friendly and Positive
- Accurate Money Handling
- Cash Management
- Accurate Cash Handling
- Customer Service
- Program Administration
- Recruiting and Hiring
- Opening and Closing Procedures
- Focus and able to work in fast pace envirotment
Timeline
Slot Attendant
Yaamava Resort and Casino
05.2024 - Current
Food Server
Zeppin sushi
12.2023 - Current
Manager of Operations
Bee & Tea
08.2018 - 06.2024
Slot Attendant
San Manuel Band of Mission Indians
03.2012 - 08.2018
Change Clerk
San Manuel Band of Mission Indians
03.2011 - 03.2012
Front Line Cashier
San Manuel Band of Mission Indians
08.2008 - 03.2011
Buffet Server
San Manuel Band of Mission Indians
11.2007 - 08.2008
Associate Degree in Informartion Technology - Management Information Systems
Widya Dharma College
High School Diploma -
Saint Peter