ANGELA LAYBOLT
Lloydminster,AB
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Administration Support Officer
Fortune Civil Construction Ltd.
2020.05 - Current
- Resolved technical problems, improved operations, and provided exceptional client support
- Acted as main point-of-contact for over 50 employees, supporting administrative needs and tasks efficiently
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Drafted internal communications for over 50 employees, maintaining high levels of transparency
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Maintained consistent and efficient flow of human resources information throughout departments.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated with human resources department to handle payroll and personnel databases.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Proficient in word, sage 50, Cortex, Excel, Adobe, Microsoft 360, Open Invoice
Clinical Practice Manager
P. Medical Clinic
2012.09 - 2020.04
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team
- Ordered all supplies needed and kept tabs on inventory levels
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Implemented new hire training to further develop skills and initiate discussions on task prioritization
- Supervised administrative and nursing staff of 4, delivering consistent coaching and mentoring to improve job efficiency
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
- Created agendas and communication materials for team meetings
- Oversaw business communications and coordinated event promotions.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Senior Medical Assistant/Manager
Alta-Sask Wellness
2011.06 - 2012.09
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing
- Checked patients in, compiled new patient forms, scheduled appointments, and updated patient files
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Co-ordinate employee performances and hired, trained, and supervised staff
- Prepared payroll and new hire packages
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
Health Unit Coordinator
Prairie North Health Region
2011.07 - 2011.12
- Transcribed physicians' orders to aid in medical care and minimize medical errors
- Prepared detailed reports and unit documentation and distributed completed files
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations
- Maintained unit supplies and equipment for medical staff and patient care needs
- Scheduled medical appointments and transportation for patients
- Worked closely with the nurse manager to maintain day-to-day operations.
CAP Site Coordinator
Town of St.Peters Bay
2007.01 - 2009.08
- Produced content for material boards and specification binders for presentation and construction
- Redesigned sites to enhance navigation and improve visual appeal
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Care Worker
John Gillis Memorial Lodge
2008.06 - 2009.06
- Established effective patient communication to develop positive relationships
- Recorded patient vital signs for medical review
- Planned and prepared daily client meals to conform with specific dietary requirements
- Provided support for physical, emotional, and social needs of clients
- Assisted patients with transitioning between beds, wheelchairs, and automobiles, providing consistent and safe mobility support
- Worked to improve patient outlook and daily living through compassionate care
- Monitored clients' progress to report necessary changes
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Education
Management And Leadership -
Up Learning Centre
Edmonton, AlbertaBachelor of Commerce - Business Technology Management
Athabasca University
Athabasca, AB05.2025
Certified Personal Trainer /Sport Nutrition
The International Sports Sciences Association
Online Certification 05.2022
Business English - Business English
Holland College
Charlottetown, PE09.2020
Commissioner Of Oaths -
Ministry Of Justice
01.2019
Medical Support Services - Health Services Management
Holland College
Charlottetown, PE03.2016
Skills
- Staff Recruiting
- Strategic Planning
- Office Management
- Administrative Duties
- Account Management
- Expense Reporting
- Preparing Patients for Exams
- Training Junior Team Members
Timeline
Senior Administration Support Officer
Fortune Civil Construction Ltd.
2020.05 - Current
Clinical Practice Manager
P. Medical Clinic
2012.09 - 2020.04
Health Unit Coordinator
Prairie North Health Region
2011.07 - 2011.12
Senior Medical Assistant/Manager
Alta-Sask Wellness
2011.06 - 2012.09
Care Worker
John Gillis Memorial Lodge
2008.06 - 2009.06
CAP Site Coordinator
Town of St.Peters Bay
2007.01 - 2009.08
Management And Leadership -
Up Learning Centre
Bachelor of Commerce - Business Technology Management
Athabasca University
Certified Personal Trainer /Sport Nutrition
The International Sports Sciences Association
Business English - Business English
Holland College
Commissioner Of Oaths -
Ministry Of Justice
Medical Support Services - Health Services Management
Holland College
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