Angela La Marca

Cashier Floor Supervisor

Lowes Home Improvment/Rona.plus

03.2011 - 07.2024

Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
Worked flexible schedule and extra shifts to meet business needs.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Restocked and organized merchandise in front lanes.
Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
Assisted customers with returns, refunds and resolving transaction issues.
Enhanced customer satisfaction by providing efficient and accurate transactions.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Stocked, tagged and displayed merchandise as required.
Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Increased employee retention by providing ongoing training and support to cashier staff.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
Addressed customer needs and made product recommendations to increase sales.
Helped customers complete purchases, locate items, and join reward programs.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on the job.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Implemented proper opening/closing procedures for the checkout area, ensuring security measures were followed consistently.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Streamlined communication between cashier staff and other departments to improve overall store operations.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Built relationships with customers to encourage repeat business.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Contributed to significant decrease in queue times by streamlining checkout process.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Reduced processing errors by meticulously following transaction procedures.
Enhanced shopping experience, provided product information and location assistance.
Boosted team efficiency, shared best practices in cash handling and customer interaction.
Facilitated smoother checkout process, trained new employees on POS systems.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Enhanced customer loyalty by participating in rewards program enrollment.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Enhanced customer service experience by efficiently processing purchases and returns.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Supported marketing initiatives by setting up and maintaining promotional displays.
Increased sales of promotional items by informing customers about current offers.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Set up new sales displays each week with fresh merchandise.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Counted money in drawers at beginning and end of each shift.
Utilized POS system to handle customer cash and credit card transactions.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Demonstrated versatility by cross-training in various departments throughout the store when required.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Redeemed coupons to discount purchases.
Enhanced store security by identifying and reporting suspicious activities.
Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.

Summary

Overview

Work History

Cashier Floor Supervisor

Education

Early Childhood Care And Education - Early Childhood Education

Skills

Languages

Timeline

Cashier Floor Supervisor

Early Childhood Care And Education - Early Childhood Education

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