ANGELA LACTAO
Edmonton,Canada
Summary
To work with an organization that aims to be the best in its field, which will provide me with an opportunity to contribute to its goals; as an organization, which provides a competitive atmosphere that, fosters personal and professional growth. Key Strengths inter-personal skills, and decision-making ability. Adaptability and confidence to further keen desire to succeed in all endeavors. Meticulous, with strong commitment to the care, handling of people and very organized with everything. Confident of delivering in most demanding and hostile situations. Quest for learning something new every day. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
20
20
years of professional experience
Work History
Sales Associate - Part Time
Hugo Boss
10.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Front Administrator
Skyn Med Spa & PMU Inc
02.2022 - 03.2024
- Asses guests and schedule appointments using effective knowledge of the company system
- Handling correspondence, doing paperwork, and maintaining a professional image
- Planning and hosting events held in behalf of the clinic and its staff members whilst keeping a reputation and meeting standards.
Assistant Store Manager
ECCO Shoes Canada
03.2019 - 10.2021
- Drive sales and assist in managing the overall team selling effort in the store to meet or exceed sales goals and objectives
- Effectively manage and develop staff in all aspects of the business; direct and monitor training and development for all store personnel and provide coaching and professional development opportunities appropriate
- Assist in directing and managing the total operations of the store that includes stock control, shipping and receiving, product replenishment, store cleanliness, store maintenance and upkeep, store supplies upkeep and ensure store physical inventory shortage results are at or below company standards
- Assist in ensuring compliance with all company policies and procedures through regular store management
- Process transactions at cash register, maintain sales ledgers and make customer refunds and exchanges
- Help to maintain the visual merchandising strategies for the store to create a store environment that provides our customer with a positive shopping experience.
Assistant Store Visual Manager
FOREVER 21
03.2018 - 03.2019
- Plans, executes, and/or supports floor sets according to company standards
- Intranet: Reads visual/ops memos, reads emails/ communications, checks for markdowns, looks for updates on the visual calendar, changes to interior and/or windows, and launches postings
- Demonstrates knowledge of company Merchandising Tips & Standards as outlined in the standards manual
- Ensures that all merchandise on mannequins follow the company standards
- Demonstrates knowledge of store visual standards and ensures that they are maintained by performing walkthrough
- Implements markdowns within company guidelines
- Follows all visual policies and guidelines for fixtures, tables, walls, windows, and mannequins
- Demonstrates knowledge of, and consistently utilizes, the Store Opening-Closing checklist
- Follows all shipment policies and steps of the shipment procedures, from receiving to processing to placing on the sales floor
- Ensures that backroom meets company expectations of merchandise and supply organization, safety precautions, etc.
Fashion Consultant
ZARA, Azadea Group of Company
11.2010 - 10.2012
- Responsible for ensuring that the highest standard of customer service is provided, by giving individual attention to every customer that comes to the shop
- Responsible for the section display including replenishment every hour
- Attending the shop policy and regulations.
Make up & Skin Care Specialist
Helena Rubinstein, LVMH / Loreal
03.2006 - 09.2010
- Analyzing the stock situation in the Retail store and ordering the stock accordingly to maintain the optimal inventory required
- Responsible for ensuring that the highest standard of customer service is provided, by giving individual attention to every customer that comes to the Outlet
- Customer follow-up after purchase
- Daily, weekly, & monthly sales report
- Responsible for promotions and events for launching new products.
Front Desk
GULFGATE HOTEL
08.2004 - 01.2005
- Handle's client's room accommodation and reservation
- Attends to guest day-to-day need
- Endorses and offers special promos and products to individual and corporate accounts
- Handle's guest and hotel staff complaints.
Property Consultant
MEGAWORLD CORPORATION
- Responsible for saturating daily perspective clients
- Initiates telemarketing and client calls
- Attends to showroom duties regularly.
Legislative Staff Assistant III
Office of the Senator SERGIO OSMENA III
- Oversees legislative works and is in-charge of protocol matters
- Prepares the Senators itinerary, daily correspondence and is in-charge of the Senators incoming and outgoing mail.
Account Manager
DESIGN INTERNATIONAL SELECTIONS, Inc
- Responsible for saturating companies endorsing the products
- Initiates telemarketing and client calls
- Sells product lines of Design International Selection through Individual and Corporate Accounts.
Education
Canadian Red Cross
04.2024
ESMOD FRENCH INSITUTE
06.2012
Sharm El Sheikh, Egypt
01.2007
I/ACT COMPUTER SCHOOL
MEGAWORLD CORPORATION
B.S. Computer System Design and Programming -
SIAM INSTITUTE
01.1998
Skills
- Team Leadership
- Staff Management
- Attention to Detail
- Decision-making skill
- Staff training/development
- Self-motivated professional
- Adaptability
- Exceptional communication
- Computer knowledge
- Multitasking Abilities
Languages
English
Native or Bilingual
Timeline
Sales Associate - Part Time
Hugo Boss
10.2023 - Current
Front Administrator
Skyn Med Spa & PMU Inc
02.2022 - 03.2024
Assistant Store Manager
ECCO Shoes Canada
03.2019 - 10.2021
Assistant Store Visual Manager
FOREVER 21
03.2018 - 03.2019
Fashion Consultant
ZARA, Azadea Group of Company
11.2010 - 10.2012
Make up & Skin Care Specialist
Helena Rubinstein, LVMH / Loreal
03.2006 - 09.2010
Front Desk
GULFGATE HOTEL
08.2004 - 01.2005
Property Consultant
MEGAWORLD CORPORATION
Legislative Staff Assistant III
Office of the Senator SERGIO OSMENA III
Account Manager
DESIGN INTERNATIONAL SELECTIONS, Inc
Canadian Red Cross
ESMOD FRENCH INSITUTE
Sharm El Sheikh, Egypt
I/ACT COMPUTER SCHOOL
MEGAWORLD CORPORATION
B.S. Computer System Design and Programming -
SIAM INSTITUTE
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