Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Kiesman

NANAIMO,BC

Summary

Front of House Manager with 10+ years in hospitality and service operations. Skilled in guest relations, conflict resolution, staff management, and time management, with a calm, professional approach that keeps service smooth and guests satisfied.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Front of House Manager

Top Notch Lounge
Nanaimo, BC
03.2023 - Current
  • Managed reservations, waitlists, and seating plans to optimize dining room capacity.
  • Supervised front-of-house staff, ensuring smooth guest flow and consistent service standards.
  • Resolved guest concerns promptly, maintaining positive service experiences and brand reputation.
  • Coordinated with kitchen and bar teams to support efficient order delivery and timing.

Line Cook

Top Notch Lounge
Nanaimo, BC
08.2021 - 03.2023
  • Prepared menu items to spec, ensuring consistency in portioning, presentation, and ticket accuracy.
  • Coordinated grill, fry, and sauté stations to maintain steady kitchen flow during peak service.
  • Supervised prep tasks and prioritized station readiness before service began.
  • Monitored food safety standards, maintaining clean work surfaces and proper storage practices.

Shelter Worker

LRCA
Ladysmith, BC
10.2016 - 03.2021
  • Assisted residents with intake, shelter orientation, and daily support services.
  • Monitored facility areas to maintain safety, cleanliness, and rule compliance.
  • Coordinated meal, linen, and supply distribution for shelter operations.
  • Documented client updates, incidents, and service referrals accurately.

Education

High School Diploma -

Cowichan Adult Learning
Chemainus, BC

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Hiring
  • Food safety knowledge
  • Food preparation
  • Reservation management
  • Restaurant operations
  • Health and safety compliance
  • Customer service excellence
  • Resilience and persistence
  • Boundary management

Certification

Serving it Right

Timeline

Front of House Manager

Top Notch Lounge
03.2023 - Current

Line Cook

Top Notch Lounge
08.2021 - 03.2023

Shelter Worker

LRCA
10.2016 - 03.2021

High School Diploma -

Cowichan Adult Learning
Angela Kiesman