Angela Keeler
Abbotsford,Canada
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Hard working, creative and motivated leader adept to accomplish complex projects. Skilled in teaching an training new staff and new concepts to existing employees.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor
Harrison Hotsprings Resort and Spa
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- WHMIS & Workplace violence prevention
Room Attendant
Harrison Hot Springs Resort and Spa
03.2023 - Current
- Change Linen and neatly made beds
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Replenish water/change garbage/check under beds/furniture
- Report any maintenance and engineering issues to proper authorities.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Ensure all turnovers are completed and all rooms on zone sheet are cleaned and replenished by end of shift
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Follow hotel security guidelines
- Re-stock linen cart at end of shift
Labor
Metre Industries
01.2022 - 02.2023
- Operated machine for cutting crown molding, baseboards and doors
- Shrink wrapped the pallets
- Shrink wrap line
- Ensured safety compliance on job sites by conducting regular inspections and enforcing safety protocols.
- Checked equipment to determine if maintenance was required.
- Inspected equipment and tools used for safe operation.
- Frequently lifted 50 pounds
Seasonal
Canadian Tire
09.2021 - 12.2021
- Stocked
- Inventory
- Assist customers
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
Labor
Flying J Renovations
07.2021 - 11.2021
- Transport materials and tools
- Ensured timely deliveries through effective coordination of drivers, vehicles, and routes.
- Established contingency plans to minimize the impact of unexpected disruptions or delays on transport services provided to clients.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Completed installation of drywall sheets on commercial and residential properties.
- Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
- Repaired and maintained roofing systems by replacing roofing tiles and refastening seams.
Health Care Assistant (RCA)
PPSV
01.2011 - 06.2020
- Experience working with residents with Alzheimer's disease and dementia.
- Responsible for charting and communication log
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Experience working with a variety of different age groups, ethnicities and diagnoses
- Provide compassion and understanding to residents and family
- Assisted with patient hygiene, physical comfort, eating, and drinking, dressing, oral care and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Home and Garden Center
Real Canadian Superstore
09.2009 - 12.2010
- Garden center
- Cash and debit transactions
- Stocked merchandise
- Monitored plant health regularly, implementing appropriate care practices such as watering, pruning, fertilizing, or pest control when necessary.
- Assisted in the planning and execution of seasonal events and promotions to boost store traffic and sales.
Machine Operator
Tab Labs Inc
01.2007 - 08.2009
- Experience operating tablet press machines
- Cleaned and maintained machines
- Quality control, weighed product, charting, production line packaging
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Set up and ran machinery to produce exceptional products for industrial needs.
Shift Manager/Key Holder
McDonald's Restaurant
03.2005 - 11.2006
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet regulations.
Education
Residential Care Aide -
Stenberg College
Surrey, BC01.2010
Skills
- Training and mentoring, Goal-Oriented, Staff Management, Employee Motivation, Complex Problem-Solving, Staff Discipline, Operations Management & Audit reporting
Key Qualifications
- Experience with proper body mechanics
- Communicate well with co-workers and peers
- Manage time efficiently and able to prioritize tasks, strong self-starter
- Quick learner, willing to learn new skills
- Provides excellent customer service and promote teamwork
Languages
English
Native or Bilingual
Certification
- WHMIS
- Workplace violence prevention
Timeline
Supervisor
Harrison Hotsprings Resort and Spa
03.2023 - Current
Room Attendant
Harrison Hot Springs Resort and Spa
03.2023 - Current
Labor
Metre Industries
01.2022 - 02.2023
Seasonal
Canadian Tire
09.2021 - 12.2021
Labor
Flying J Renovations
07.2021 - 11.2021
Health Care Assistant (RCA)
PPSV
01.2011 - 06.2020
Home and Garden Center
Real Canadian Superstore
09.2009 - 12.2010
Machine Operator
Tab Labs Inc
01.2007 - 08.2009
Shift Manager/Key Holder
McDonald's Restaurant
03.2005 - 11.2006
Residential Care Aide -
Stenberg College
- WHMIS
- Workplace violence prevention
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