Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Timeline
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Angela Jose

Cambridge,ON

Summary

I'm a hardworking and highly motivated individual with good quality administrative experience and customer service who is looking for a full-time or part-time job where I can lend my previous experience and knowledge for the growth of the organization. I'm trained in HR, project management and time management with extensive knowledge of communication and proven to have multitasking abilities, attention to detail and critical thinking abilities to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Project Coordinator

Muller Hardware & Supply Corporation
Cambridge, ON
06.2022 - 12.2023
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Identified project needs by reviewing project objectives and schedules.
  • Produced thorough, accurate and timely reports of project activities.

Administrative Assistant

The Great American Backrub
Toronto, ON
02.2021 - 04.2021
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files
  • Developed administrative processes to achieve organizational objectives and improve office efficiency and maintained inventory in supply closet to prevent shortages
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days
  • Tracked and submitted employee timesheets to accounting department for payroll processing and directed customer communication to appropriate department personnel.

Customer Service Representative

Toronto Transit Commission
Toronto, ON
07.2019 - 07.2020
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor and educated customers on special pricing opportunities and company offerings
  • Fielded customer complaints and queries, fast-tracking them for problem resolution and upheld strict quality control policies and procedures during customer interactions.

HR Coordinator

Al Badr Printing Press LLC
Dubai, UAE
12.2017 - 12.2018
  • Assisted in the implementation of a new HRIS system, ensuring data accuracy and providing training to HR staff on system functionality
  • Coordinated the recruitment process, including posting job openings, scheduling interviews, and conducting initial candidate screenings
  • Supported employee relations initiatives by assisting in the resolution of employee issues and participating in employee engagement programs.

Education

Advanced Diploma - Business Administration in Human Resources

Seneca College of Applied Arts And Technology

Bachelor of Business Administration - Business Administration

Heriot-Watt University

High School Diploma -

St Mary's Catholic High School

Skills

  • Multitasking and prioritization
  • Dedicated and self-motivating team player
  • Friendly and positive attitude
  • Training & Development
  • Team development
  • Time management
  • Leadership & knowledge of HRIS
  • Proficient with MS Office Suite
  • Adaptability
  • Fast-learner
  • Strong communication and planning skills
  • Problem-solving skills

Languages

  • English, Native/ Bilingual
  • French, Limited
  • Hindi, Limited

Hobbies and Interests

  • Reading
  • Volleyball
  • Traveling
  • Team or individual sports
  • Outdoor activities
  • Socializing

References

References available upon request.

Timeline

Project Coordinator

Muller Hardware & Supply Corporation
06.2022 - 12.2023

Administrative Assistant

The Great American Backrub
02.2021 - 04.2021

Customer Service Representative

Toronto Transit Commission
07.2019 - 07.2020

HR Coordinator

Al Badr Printing Press LLC
12.2017 - 12.2018

Advanced Diploma - Business Administration in Human Resources

Seneca College of Applied Arts And Technology

Bachelor of Business Administration - Business Administration

Heriot-Watt University

High School Diploma -

St Mary's Catholic High School

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Angela Jose