Angela Johnson
Arroyo Grande
Summary
Operations and business development leader with a strong record of driving revenue growth and optimizing team performance. Successfully built and scaled a service-oriented business, focusing on customer retention and satisfaction while developing high-performing teams. Experienced in strategic planning and process improvement that enhances operational efficiency.
Overview
14
14
years of professional experience
Work History
Owner & Operations Manager
Cool Coast Cleaning
Arroyo Grande
01.2023 - Current
- Founded and scaled residential and vacation rental cleaning company from startup to 10-person operation, establishing foundation for sustainable growth.
- Directed day-to-day business operations, overseeing hiring, recruiting, onboarding, scheduling, payroll, quality assurance, customer service, and employee development to ensure smooth operations.
- Recruited, coached, and retained high-performing teams, achieving high-quality service delivery and consistency.
- Built and maintained strong relationships with homeowners, property managers, and vacation rental owners, resulting in high customer retention and referral growth.
Remote Area Manager / Market Area Manager
Credit Acceptance Corporation
Santa Maria
01.2018 - 01.2023
- Managed and expanded portfolio of automotive dealer accounts across assigned territory, enhancing client relationships and driving revenue.
- Increased active clients, applications, and contracts by implementing consultative sales strategies and fostering strong relationships.
- Achieved 96% application growth in a 12-month period.
- Increased contract volume by 75% year over year.
- Identified market opportunities and developed strategic business plans to increase market penetration.
- Generated 53% growth in new business acquisitions.
- Ranked among the Top 30 of 374 Market Area Managers nationwide.
Branch Rental Manager
Enterprise Rent-A-Car
Santa Maria
01.2013 - 01.2017
- Managed daily operations for multiple branch locations, enhancing sales performance, employee development, customer service, and profitability.
- Recruited, trained, coached, and developed team of 8 employees, fostering performance improvement and career advancement.
- Enterprise Holdings Inc
- Grew business rental segment revenue by 30%.
- Improved branch profitability by 22%.
- Increased fleet utilization by 15% during fiscal year.
- Ranked #1 branch in ESQI customer satisfaction out of 56 locations.
Education
Bachelor of Science - Family and Consumer Sciences/Human Sciences
California State University, Northridge
06-2013
Skills
- Business operations
- Customer retention
- Team recruitment
- Process improvement
- Microsoft Excel and Outlook
- Google Workspace
- CRM systems expertise
- Collaboration tools
Timeline
Owner & Operations Manager
Cool Coast Cleaning
01.2023 - Current
Remote Area Manager / Market Area Manager
Credit Acceptance Corporation
01.2018 - 01.2023
Branch Rental Manager
Enterprise Rent-A-Car
01.2013 - 01.2017
Bachelor of Science - Family and Consumer Sciences/Human Sciences
California State University, Northridge