Angela Hinkkala
Nanaimo,British Columbia
Summary
Resourceful and experienced worker offering expertise in customer service, residential healthcare, and Office organization. Detail-oriented team player with strong organizational skills. Possesses the ability to work with clients on an emotional level as well as professional. Has experience in customer service settings as well as healthcare.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Support Staff
BlossomPlace
09.2019 - 10.2021
- Was responsible for providing support for men and women in a recovery house setting, recovering from addictions, eating disorders, and mental illness.
Assistant
Hinkkala and Associates
01.2011 - 02.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Volunteered to help with special projects of varying degrees of complexity.
Receptionist Secretary
Promax Automotive
05.2007 - 07.2007
- Organized paperwork for automotive mechanic
- Paid bills, contacted customers, cleaned office, organized and filed invoices.
Home Health Care Aide
J. Garnons Williams Ltd.
10.2004 - 09.2006
- Provided care for adults with physical and mental challenges within a group home setting
- Duties consisted of medication administration, personal care, bathing, cleaning, laundry, charging, outings, conflict resolution, meal planning.
Home Support Worker
Vancouver Island Health Authority
02.2003 - 07.2003
- Travelled to clients homes within the community to provide care that included; Medication administration, personal care, bathing, meal support, surveillance, and cleaning.
Customer Service Representative
Payless Shoe Source
09.2000 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clerk Cashier
Save-On-Foods
09.1998 - 01.1999
- Worked as a cashier for Save On Foods
- Bagged groceries, handled cash, customer service.
Customer Service Representative
The FUTURE SHOP
02.1998 - 01.1999
- Handled cash, dealt with customer returns, answered incoming calls.
Cashier and Stock Person
Zellers
05.1995 - 01.1997
- Worked as a cashier, floor sales representative, as well as overnight stock person
- Handled cash, organized departments, assisted customers, unpacked stock and organized into departments on the night shift.
Education
Some College (No Degree) - Counselling And Human Development
Vancouver Island University
Nanaimo, BCResidential Care Aide/ Home support worker - Health Care
Vancouver Island University
Nanaimo, BC08.2002
High School Diploma -
John Barsby Community School
Nanaimo, BC07.1995
Skills
- Leadership
- Organized
- Teachable
- Respectful
- Outgoing
- Friendly
- Experience With Trauma And Addictions
- Class 4 License
- Telephone assistance
- Client Transportation
- Meeting Coordination
- Documentation
- Customer relations and communications
Languages
English
Native or Bilingual
Certification
- Counseling skills Training - october 2023-december 2023
- Resident Care attendant - March 2002-August 2002
Timeline
Support Staff
BlossomPlace
09.2019 - 10.2021
Assistant
Hinkkala and Associates
01.2011 - 02.2019
Receptionist Secretary
Promax Automotive
05.2007 - 07.2007
Home Health Care Aide
J. Garnons Williams Ltd.
10.2004 - 09.2006
Home Support Worker
Vancouver Island Health Authority
02.2003 - 07.2003
Customer Service Representative
Payless Shoe Source
09.2000 - 03.2022
Clerk Cashier
Save-On-Foods
09.1998 - 01.1999
Customer Service Representative
The FUTURE SHOP
02.1998 - 01.1999
Cashier and Stock Person
Zellers
05.1995 - 01.1997
Some College (No Degree) - Counselling And Human Development
Vancouver Island University
Residential Care Aide/ Home support worker - Health Care
Vancouver Island University
High School Diploma -
John Barsby Community School